We are happy to announce the availability for trial of an exciting new feature that combines business SMS and bot technology to solve a growing problem for business owners.
People are relying on text messaging more than ever. In fact 8 out of 10 millennials prefers to send a text message rather than talk on the phone. This can be a challenge for business owners because most business phone lines can not receive SMS messages. And even when a business phone line is enabled with business SMS, it’s often difficult to ensure that an inbound SMS message will get routed to the right person in the company.
To address this shortcoming, we developed Sallie the SMS Directory Bot, a smart agent that can help direct text messages using business SMS to the appropriate person or department within a company. With Sallie on the job, businesses can connect with customers that send SMS messages in an efficient and conversational way. Sallie engages with customers who send SMS messages by intelligently responding with relevant information from the company directory and taking the appropriate actions based on the responses received. Sallie not only makes calls, automatically connecting a customer to the right resource in a company, but can also respond to inquiries about hours of operation, driving directions, or special events, just to name a few of the many possibilities.
We put together short video to introduce Sallie here:
Unified Communications as a Service is all about increasing productivity. In the context of business SMS, that means getting the right people connected to a customer or partner quickly and efficiently. We believe that Sallie the SMS Directory Bot achieves this, and are excited about the potential for this type of application to help SkySwitch resellers further differentiate themselves from the competition.
If you would like to start using Sallie, please submit a request here.