Lots of Room for Revenue in UCaaS

According to Synergy Research Group, the UCaaS market continues to grow in the US at an astounding 29% a year.  Retail UCaaS services account for well over 80% of the total market. The UCaaS market is now generating revenues exceeding $400 million per quarter and approaching $2 billion annually. While the big guys like Ring…

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M&A Can Ultimately Hurt UCaaS Partners and Customers

The consolidation in the hosted PBX and Unified Communications as a Service space continues with Windstream acquiring Broadview Networks last week. Late last year, Mitel acquired Shortel, and just a few months ago, NetFortris acquired Fonality. While we all realize that M&A in the space is a good indicator of a healthy sector, this kind…

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Don’t Do It Yourself: Fighting the rising cost of UCC

In a recent industry survey of over 300 companies for its annual UCC Total Cost of Operations research project, Nemertes Research found that complexity was one of the main reasons for rising operational costs of Unified Communication and Collaboration systems. As user adoption increases, the need to integrate more features continues to drive up complexity…

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Coca-Cola Deletes Voicemail

In a move that has generated a lot of buzz in the UC industry, Coca-Cola recently decided to get rid of corporate voicemail at the company’s Atlanta headquarters.  According to an internal memo from Coke’s Chief Information Officer, Ed Steinike, the move was made “to simplify the way we work and increase productivity.” Although the…

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