On our most recent webinar of the week, the SkySwitch team walked our resellers through everything they need to know about our latest and greatest vBroadcast feature: Appointment Reminders. We launched Appointment Reminders a few months ago in February, so we figured it was the perfect time to do a deep dive and answer any questions about this new feature!
Led by SkySwitch CMO, Andy Abramson and SkySwitch VP of Support, Corey Stoker, we started with a high-level overview of SkySwitch’s vBroadcast service, what types of businesses can benefit from the Appointment Reminders feature, how resellers can set themselves apart from the competition with Appointment Reminders, important telemarketing and dialer restrictions resellers need to be aware of and more — which can all be viewed in the recording and slide deck below.
What is vBroadcast?
Before we dive into the latest and greatest with Appointment Reminders, it’s important to understand what vBroadcast is and what it’s capable of doing. The vBroadcast application was launched in September 2017 and is designed to be used in conjunction with the SkySwitch WebContact Call Center Suite. It was first introduced for automated call campaigns that would allow the user to place outbound calls and play a pre-recorded message, or transfer the call to a Call Center agent.
Since its inception, there have been lots of updates and new features added on, including SMS campaigns and now, Appointment Reminders.
How Does the Appointment Reminders Feature Work?
The Appointment Reminders feature has four core abilities: Appointment and Report Management, Reminder Configuration, SMS Reminders, and Voice Reminders.
This feature is incredibly valuable to service-based businesses or any business that needs to notify or send reminders to their customers.
During the webinar, we invited SkySwitch Reseller, Clark DeLeon of TeamUp Telecom, to talk about how the Appointment Reminders feature was able to help one of his customers and how he was able to pair the Appointment Reminders feature with SkySwitch’s SMS Responder to create a unique solution for his customer. Make sure to check out our Webinar Rewind to hear more about it.
How Do You Set Up And Use Appointment Reminders?
After we detailed what Appointment Reminders can do, we went into a live demo, led by Corey, to show resellers how to set up and use this new feature. The setup is fairly simple and quick, taking only minutes, and there is currently no setup or activation fees for resellers who want to use Appointment Reminders. Be sure to watch the replay to see Corey’s setup explanation, and if you have any questions about pricing, make sure to contact your SkySwitch Sales rep.
Webinar Bonus: Our “Creative Challenge” & Prizes!
Clark DeLeon’s unique use of Appointment Reminders inspired our team to think of innovative ways this feature can be used. We’d like to invite all SkySwitch Resellers to participate in our “Creative Challenge”. Simply share a unique use-case of how you or a customer have deployed Appointment Reminders, and you’ll be entered in for a chance to win 20,000 SkySwitch Rewards points! For more details on the contest and to submit your deployed use-case, visit this page.
In addition to this Creative Challenge, we chose at random five lucky webinar attendees who received SkySwitch Swag packs.
Congratulations to Ben Rush of Colorado Central Telecom, Brian McClain of United Business Technologies, David Boyd of InBound, Rich Cizmas of Voice Plus Communications, and Aaron Deiter of DS Tech! We hope you enjoyed your time with us on the webinar, and your new SWAG packs!
If you enjoyed this webinar, make sure to tune into next week’s webinar on Tuesday, May 19th, “Product Versatility for an Uncertain Workplace Future”, presented by SNOM.
As usual, it will take place at 11 AM ET. We’re looking forward to seeing you there and spending some time together virtually!