SkySwitch always recommends placing a SimpleWan (or similar) device on the customer premise in order to have enhanced remote monitoring and diagnostics capabilities. The more quickly a reseller can diagnose and correct an issue that is degrading the quality of service to the end-users, the happier those customers will be.
However, there may be times when there isn’t an on-premise device to assist in the diagnostic process. For these cases, SkySwitch has added a new Widget to the SkySwitch Reseller Dashboard. This new Widget enables resellers to see traceroute information from the SkySwitch co-location facility to the customer’s router. While not providing as much information as an on-premise SimpleWan device, this Widget does provide more than is available from most other white label systems.
Please download our whitepaper on the advantage of using a SimpleWan device and the other diagnostics available through the SkySwitch Reseller Dashboard.