Posts by Jessica Campas - Marketing Director

Cloud-based phone systems are the new standard for business communications. With the rise of hybrid and remote work, companies of all sizes are moving away from outdated, on-premise PBX setups in favor of more flexible and scalable alternatives. For IT professionals and telecom providers, this shift has created a high-demand opportunity to become a hosted…

The lines between communication tools are blurring, but customer expectations are sharper than ever. Salesforce reports that 73% of customers expect companies to understand their unique needs and preferences, yet only 56% feel like they actually do. That gap signals a major shift in how businesses must approach customer service if they want to retain…

As a reseller, sales, tech support, and marketing may be your day-to-day priorities. But the other aspects of your revenue operations are just as important for giving your clients the VoIP services they need. One key aspect of providing VoIP services and ongoing account management is good billing and financial practices, and that includes VoIP…

As businesses embrace remote and hybrid work environments, the need for scalable, cloud-based communication systems is surging. The global UCaaS market alone is projected to reach nearly $262 billion by 2030, driven by companies seeking integrated, cost-effective tools for voice, messaging, video, and collaboration​. For entrepreneurs, IT consultants, and managed service providers (MSP), this presents…

Unified Communications as a Service (UCaaS) solutions offer businesses in every industry a way to update and streamline their communication and collaboration tools. Reselling UCaaS solutions is the key to unlocking new business opportunities. As a business owner looking for ways to expand your service offerings, adding UCaaS to your customer offerings can boost your…

IT service providers enjoy one of the lowest churn rates across all industries, averaging just 12%. However, the digital transformation sweeping through telecommunications, with its staggering 31% churn rate, presents an unprecedented opportunity for managed service providers (MSPs) looking to expand their business operations. This shifting dynamic creates the perfect environment for MSPs to capitalize…

The VoIP industry is booming and for good reason. With the global market for unified communications and internet protocol–based voice services expected to reach unprecedented levels in the coming years, there’s never been a better time to enter the space as a white-label VoIP reseller. Businesses are seeking cutting-edge communication solutions that are cost-effective, scalable,…

To thrive in the UCaaS market, resellers need more than just a basic communications platform. Businesses with a solid position offer a solution built for growth, efficiency, and long-term success. The demand for UCaaS for resellers continues to rise as businesses of all sizes look for cloud-based solutions that enhance connectivity, streamline operations, and improve…

Starting a VoIP (Voice over Internet Protocol) service provider business is an exciting opportunity. Businesses of all sizes are ditching traditional landlines for more flexible, cost-effective VoIP systems. With demand for reliable VoIP service soaring, entrepreneurs and resellers have a prime chance to capitalize on the growing need for advanced phone features like call forwarding,…