Posts by Jessica Campas - Marketing Director

With hybrid and remote models now the norm, companies are seeking integrated platforms that deliver voice, video, messaging, and collaboration in one secure, reliable package. This shift is fueling the rise of the VoIP reseller white-label model, where service providers can offer enterprise-grade communications under their own brand without the need for expensive infrastructure or…

The global Voice over Internet Protocol (VoIP) services market is experiencing explosive growth, projected to reach $184 billion by 2032, with a remarkable compound annual growth rate (CAGR) of 15.59%. For entrepreneurs and telecommunications professionals, white label communications represent a strategic opportunity to tap into this rapidly expanding market without the massive upfront infrastructure investments.…

For most VoIP Providers, troubleshooting a customer complaint goes something like this: In general, this process sucks because: As a SkySwitch Reseller, you can significantly improve your customer experience by leveraging tools that make your support team more efficient. With SkySwitch, the troubleshooting process goes something like this: 1. Find the CDR for the call…

Business communication has undergone a rapid transformation, largely driven by the shift toward remote and hybrid work models. As traditional systems fall short of today’s demands for flexibility and integration, companies are turning to unified communications as a service (UCaaS) to consolidate tools like voice, video, messaging, and contact center into a single platform. The…

Businesses are under pressure to deliver flexible, scalable communication solutions that support hybrid and remote teams. With the global VoIP market projected to surpass $263 billion by 2032, it’s clear that cloud-based voice solutions are a necessity. The rise of white-label cloud PBX platforms is giving managed service providers and IT consultants a powerful opportunity…

The way businesses communicate is undergoing a seismic shift, and at the center of this transformation is UC in the cloud. Unified communications (UC) is no longer tied to physical infrastructure or bulky office hardware. Instead, it’s evolving into seamless, cloud-based platforms that enable voice, video conferencing, chat, file sharing, and collaboration, all from a…

As more businesses move away from costly legacy phone systems, the opportunity to resell VoIP services has never been more timely or lucrative. Voice over Internet Protocol (VoIP) is now a core component of Unified Communications as a Service (UCaaS), a market projected to reach $172 billion by 2030. Small to mid-sized companies, in particular,…

With hybrid workforces and smart devices becoming the norm, the telecommunications industry is exploding. Businesses rely on seamless digital communication to operate, collaborate, and grow. As demand rises for agile, cloud-based solutions, resellers have a unique window to step in and fill the gap with tailored services that meet modern business needs. The global telecom…

Cloud-based phone systems are the new standard for business communications. With the rise of hybrid and remote work, companies of all sizes are moving away from outdated, on-premise PBX setups in favor of more flexible and scalable alternatives. For IT professionals and telecom providers, this shift has created a high-demand opportunity to become a hosted…

The lines between communication tools are blurring, but customer expectations are sharper than ever. Salesforce reports that 73% of customers expect companies to understand their unique needs and preferences, yet only 56% feel like they actually do. That gap signals a major shift in how businesses must approach customer service if they want to retain…