SkySwitch Features: We set you up for success from Day 1.
Everything you need in one place.
SkySwitch has a rich telecom history and we know firsthand what resellers require to be successful. We loaded our solution with features you need and your clients want so you can be their one-stop-shop for communications and collaboration solutions.
With SkySwitch, you don't have to partner with multiple vendors and carriers to put together a complete, white-label offering. We offer it all, with top margins and the best support in the industry.
Contact Center
SkySwitch's robust Contact Center solution expands on basic call center functionality to deliver advanced capabilities and integrates directly into the SkySwitch UCaaS reseller platform with a single billing and no setup fees for partners. Meet the rising demand for contact center capabilities that small to medium-sized companies are demanding. Our solution combines SMS, text-to-speech, chat, chatbots, social integration, and real-time call data to make better business decisions. It allows you to deliver a high-quality inbound and outbound communications experience for your customers and employees.
Voice API
Our Voice APIs allow you to access the underlying systems that power the PBX and Telco portals to easily extend the solution and meet the specific requirements that may not be built into the solution. SkySwitch APIs are built to allow you to do anything that can be done in the PBX and Telco portals programmatically within your own application.
You can use the APIs to:
- Subscribe to real-time call data to build your own dashboards or alert on potentially interesting call flows.
- Add provisioning functionality to your own internal systems to streamline onboarding workflows.
- Manage DID inventory and E911 locations.
- Integrate click-to-call into your own applications.
Business SMS
Business SMS is the future of marketing and customer service, allowing your clients to reach their audience more effectively and reliably. The SkySwitch white-label ecosystem enables you to sell Business SMS texting and Business MMS with the same backend infrastructure that supports our advanced business platform.
Video Collaboration
Your customers need reliable, secure video conferencing, and with SkySwitch you can offer them a seamless user experience with your branded solution. We built our white-label video conferencing solution with five real-time collaboration applications in a single desktop app that can be managed from the cloud: web conferencing, audio conferencing, video conferencing, remote access and webinars.
SD-WAN
Deliver consistent VoIP policies that can be dynamically applied to help with WAN failover, secure VoIP transactions and bandwidth shaping via our SD-WAN add-on feature. Our solution uses a converged thin-edge device with integrated cellular backup for ease of use and reliable backup connectivity. This all-in-one solution enables you to manage, monitor and troubleshoot your customers' networks all within a single pane of glass.
Call Center
SkySwitch enables any Reseller to offer carrier-class call center services to small to medium-sized businesses. Like all of the platforms in the SkySwitch ecosystem, our solution has been developed to deliver the highest quality experiences to users without the need for significant investment.
Fax Solutions
The SkySwitch Virtual Fax solution allows resellers to replace customers' analog fax machines with confidence. We also support legacy fax machines by recommending an ATA that uses the store-and-forward technology for high reliability faxing services. We offer multiple options for sending and receiving that makes it easy to use and easy to sell.
More Features
Microsoft Teams Connector
SkySwitch offers an innovative, unique tool that makes connecting the SkySwitch platform to Microsoft Teams simple. Offer your clients a consolidated solution for collaboration, messaging, and calling, and make it your own by branding the portal, emails, and knowledge base with your identity - we take care of the technology and service, but as far as your customers see, it's 100% you.
QoS Monitor
Meet your customers' Quality of Service expectations with the SkySwitch QoS Monitor. Quality of Service issues can be caused by latency, jitter, or network congestion within your customer's LAN, at the demarc between the LAN and the Internet, or within the ISP network. We provide monitoring and diagnostic tools to make it easy to keep tabs on and maintain network health.
Mobile/Desktop Softphone
Support your clients' desire to enable a mobile workforce by helping them transition from desk phones to softphones. This modern solution provides a business phone line/number that works as an app on their smartphones. They can enjoy enterprise-level voice features, like extension dialing and transfers, without using their personal numbers or being physically at their desks.
Quoting and Billing Tool
SkySwitch exists to help Resellers like you build your business and revenue. We offer a quote-to-cash application that enables you to create a quote with products imported directly from our billing system's catalog. All your customers have to do is click on the emailed quote to accept it, and an account shell is automatically built into our system. No costly provisioning. No risks for manual mistakes. Just improved cash flow and time-to-close.
Integrations
In addition to our standard PBX features, we can integrate with 250+ CRM Integrations to enhance call functionality by providing insights into the client based on Caller ID. This creates efficiencies by tying the PBX and CRM together, saving you time and money.
Ready to get started?
Contact us to see what SkySwitch can do for you.