SkySwitch Contact Center
The All-in-One Omnichannel Interface for Agents
Our Contact Center. Your Brand.
Our Contact Center solution includes voice-only and omnichannel customer experiences, giving contact center agents voice, SMS texting, chat, and email as available true omnichannel contact center. With the SkySwitch Contact Center, you can resell our carrier-grade solutions under your own brand.
If you aren’t already reselling Contact Center as part of your UCaaS offering, you’re missing out on an opportunity to expand your services with a new offering and potentially expand into new markets, with a best-in-class solution that is super fast to setup. With advanced queue functionality, CRM, and other integrations, and a portal with advanced capabilities, it’s an easy way to grow your business and your revenue.
We Prioritize the Reseller Experience and Success
At SkySwitch, our goal is to support you with all of the tools and expertise you need to get up and running and be profitable quickly.
- Feature-rich Contact Center priced below our competition
- White-label marketing support with domain, logos, and colors
- Fast solution deployment
- Customer billing and activity reports
- Self-service provisioning
- Integrated help with how-to docs, marketing toolkit, video tutorials, and SkySwitch University
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Resell A Complete Solution or Offer A La Carte Options From Dozens of Capabilities, Such As:
Contact Center Types
Agent Experience
- Web-based and downloadable desktop clients
- Browser-based softphone
- PBX phone support
- Call notes/dispositions
- Screen pop/agent scripting support
- Contact history display
Queue Treatments
- Skills-based routing
- Queue actions/rules
- Call back in queue (CBIQ)
- SMS keyword responder
- Custom routing logic support
Quality Assurance
- Call recording
- Coaching and silent monitoring
- Post-call survey
Third-Party Integrations
- CRM (Salesforce, Zendesk, Zoho, Shopify)
- Cloud storage (AWS, Google, SFTP, FTPS)
- Life-like Text-to-Speech, based on Google
- Bring-your-own Workforce Management (WFM) support
Dashboards and Reporting
- Standardized reports
- Customizable reports
- Report subscriptions
- Real-time agent dashboard
- Real-time queues dashboard
- Export data for external analytics
It’s everything your customers need to operate a voice-only or dynamic, omnichannel contact center from one provider—you, powered by SkySwitch.
Enable Your Customers to Monitor and Continually Improve with Contact Center Reporting
SkySwitch's Contact Center comes with in-depth call reporting that allows your customers to optimize resources, efficiency, and customer experience. With our reporting, contact center managers can answer the following questions:
Customer Experience Reporting
- Was the call short and to the point?
- Was the call resolved quickly without a long hold time?
Staffing Reporting
- How long did the caller wait before the call was answered?
- Do I have the right resource capacity to meet call demand?
- Do my agents have the right skills to handle incoming calls?
Efficiency and Productivity Reporting
- How long does it take to identify the caller & address the reason for the call?
- Do I need CRM integration, pop-up scripts, and automated information collection to speed call durations and deliver a better customer experience?
Getting Started
Ready to start reselling Contact Center under your own brand? We’re here to help with all the information, tools and support you need.