About SkySwitch and Reselling UCaaS
SkySwitch is a turnkey UCaaS reseller platform that gives MSPs, system integrators, interconnects, VARs, and similar businesses a simplified way to add a new revenue stream by branding our UCaaS/voice solutions as their own. We provide the UCaaS platform, billing platform, training to launch a voice business, and support so resellers can grow profits quickly. We are with you every step of the way to get your UCaaS/voice business launched within 90 days with your commitment.
UCaaS stands for Unified Communications as a Service and unifies a company’s internal and external communication and collaboration systems by moving most functionality to the cloud to enhance efficiency, communications between employees and customers, data storage, security, and disaster preparedness. UCaaS includes telephony, email, SMS/MMS, push notifications, video conferencing, and collaborative workspaces. As more businesses maintain a hybrid work environment, it is crucial to enable remote work capabilities efficiently and securely. UCaaS provides that flexibility while giving IT greater control over the network.
MSPs, system integrators, interconnects, VARs, and similar businesses with IT experience and an addressable, regional SMB audience with demand are ideal candidates for reselling UCaaS to their customer base. Since Covid, we find our resellers are experiencing the power of selling a cloud-based voice solution to customers who are ready to modernize and enhance their communications to support a hybrid and mobile workforce.
Demand for UCaaS is soaring post-Covid. It’s a new hybrid world, and reselling UCaaS solutions under your own brand is an effective way to meet the next-gen communication needs of existing customers and potential new customers, while adding a new, recurring revenue stream to your business. With SkySwitch, you own the customer relationship, not us. We provide you with everything you need to be positioned as a UCaaS provider and to be successful in winning new voice business and retaining existing customers.
Yes. SkySwitch is a turnkey white-label UCaaS platform that has everything you need to become a successful reseller. In fact, your customers don’t ever have to know you are reselling SkySwitch products and services. We help you brand your portal and billing platform with your company name for a seamless business profile.
As a SkySwitch reseller, you set your own prices for the UCaaS solutions you sell. You keep your margin, which typically ranges from 50-70%, depending on how you package our core UCaaS product/solution.
For companies already selling UCaaS or similar products that may be moving their customer base to SkySwitch from another UCaaS reseller platform, profitability is achievable nearly immediately. For businesses new to the UCaaS industry, without an existing customer base, it typically takes about six months to turn a profit. The average SkySwitch partner adds 80 end points within the first 12 months.
We have four data centers (geo-nodes that are redundant) across the U.S. for connectivity redundancy. This geo-redundant architecture provides automated failover – this is one key differentiator between SkySwitch and other white-label UCaaS providers. We pride ourselves on our redundancy and reliability.
The SkySwitch Reseller Platform
The SkySwitch portal has everything you need to work efficiently and track your reselling business. You can buy, provision, and send phones to your customer site already preconfigured, so they’re plug-and-play. And because features can be provisioned in the cloud, you can use your portal to add and remove customer features.
We offer a core UCaaS/voice reseller platform with the capability for you to add-on solutions/spokes as needed, such as Business Texting/SMS and Contact Center. These are just a few add-ons to customize your UCaaS offering to your customer base.
With the SkySwitch white-label reseller platform backing you, you can be your customers’ one-stop shop for communications and collaboration solutions. Visit https://skyswitch.com/features/ to learn more about all of the capabilities of our reseller offering.
Our Contact Center solution is included for an additional price. We offer our core UCaaS platform and then you can choose to add on additional functionalities such as Contact Center to package your own UCaaS solution to your customers, your way, under your brand. Our SkySwitch Channel Account Executives can go through the pricing and functionality with you when you choose to engage with SkySwitch.
Yes, we offer integrations with the top CRMs, or you can use our open API to integrate.
Yes, you can easily connect the SkySwitch platform to Microsoft Teams using our Microsoft Teams Connector.
Yes, from the System Status page in your portal. You will see a green light if everything is operating properly or a red light if there is a problem. Not only can you see problems, but if there is even a blip, we see it, too, and send you an email. We always keep our reseller community up to date if there is a problem with a node, routing issue, etc. All notifications are also housed in your portal.
Yes, our QoS Monitor will detect latency, jitter, or network congestion within your customer’s LAN, at the demarc between the LAN and the internet, or within the ISP network.
Yes, you can help your customers support a mobile workforce by transitioning them from desk phones to softphones. Users can communicate from an app on their smartphone that is assigned a business number and has all of the enterprise-level voice features they’re used to.
We offer an exclusive online store only offered to our SkySwitch UCaaS resellers. The SkySwitch Store is located inside your UCaaS reseller portal and consists of four different top industry distributors, with our volume pricing discounts. You can click on the phone to see its availability and price. This is much easier and cost-effective compared with going directly to a distributor. Here, you can select, price out, provision, and drop ship in one place, speeding the process and eliminating tedious manual work for your team.
The SkySwitch Quoting and Billing Tool is a quote-to-cash application that makes creating a customer quote, sending your customers an email for acceptance, and creating an account shell fast and easy for faster time-to-close and fewer errors. You bill your customers directly, and SkySwitch then bills you aggregately on the backend. This model gives you ownership over your customers, and you can dictate the longevity of your agreements. We don’t send you SPIFs. You make money off of your own pricing model, and typical margins range from 50-70+ points.
The SkySwitch Reseller Process
After a discovery call, customized demo, cost analysis discussion, and the opportunity for you to experiment with a demo account, all you have to do is sign our agreement. Once an agreement is signed, we will then connect you with an onboarding specialist who will work with you over the next 30-90 days to build and train you on your customized portal and billing platform that includes the items you want to sell under your own brand.
We require a modest upfront fee to cover the cost of our comprehensive onboarding process, invaluable training materials, and ongoing Tier 2 and Tier 3 support. There is a monthly minimum commitment for adding new endpoints; however, we have a sliding scale of when the minimum kicks in to give resellers time to get ramped up.
Yes, with SkySwitch, every product/solution is a la carte. We provide all of the “ingredients” for you to choose from as part of your offering. Many of our partners prefer packaging certain capabilities from basic to comprehensive for easier pricing, calling them “Bronze, Silver and Gold” or “Basic, Standard, and Pro,” for example. Whether you decide to bundle capabilities or sell them individually, SkySwitch will help you build your billing platform.
Yes, you can create packages (Bronze, Silver, Gold, for example) and determine what you want to include in those packages and the price for each. Or, you can line itemize everything. We recommend analyzing your market, competition, and desired margins to determine your prices.
No need. We have tiers built into our contract that provide volume discounts. As you grow, your costs decrease, and your profitability increases.
Finding customers depends on your market and your current customer base, but about 60% of all business comes from referrals, and 40% will rely on your sales and marketing efforts which we provide foundational recommendations to help kick-start your efforts. Your customers may ask for phone services in addition to your IT services, or you can be proactive to help your customers modernize their phone systems with UCaaS. Once businesses understand the benefits of UCaaS, like removing the old equipment, getting more features for less money, and having redundancy, it’s an easy sell!
Yes, and our partners tell us that compared with providers they’ve tried in the past, it’s really good. We offer step-by-step instructions on how to do everything in our ecosystems, but it also includes short videos and screenshots from your partner portal with those instructions.
We offer a true white glove experience. Resellers leverage us for infrastructure, software, onboarding, training, and next-level customer support. We will equip you to provide Tier 1 support for your customers, which includes walking your customers through basic troubleshooting. If your customers have greater issues, you can contact us for Tier 2 and Tier 3 support. We answer the phone within a couple of rings and can be onsite typically within half an hour. We can even be onsite during the installation if needed. SkySwitch Support is available 8 am - 8 pm EST, with someone on call 24/7/365 for emergencies or urgent matters.
We offer four ways to contact SkySwitch:
Email - firstname.lastname@example.org
Phone - (747) 777-8102
Open a ticket
…and all methods are accessible in the portal.