SkySwitch Store Terms and Conditions

Thank you for shopping with SkySwitch. Our goal is to provide a convenient place for you to find what you need quickly and affordably, using your preferred distributors, and taking full advantage of our auto-provisioning capabilities. We understand that mistakes happen, however, making returns of products often results in costs or fees in accordance with each distributor’s policies, which are beyond our control. Therefore, we highly recommend that you review these terms and conditions to understand the associated processes and costs.

1. Orders

Ordering Policy:  Carefully review each new order for accuracy.  If a shipping address is entered incorrectly during check-out (including undeliverable addresses), you will be responsible for redirect, return, or reshipping costs, which will be billed on your monthly statement.  In the event that the parcel already shipped out, and was rejected/returned to sender before the errors were discovered, you will be responsible for the return shipping costs and a 20% restocking fee, per distributors’ policies.  SkySwitch nor the distributors are responsible for replacing parcels/items that were not recovered from being sent to the wrong address.  You will have to place a new order.

Order Inspection Policy: Upon receipt of the order, you have 10 days to inspect the products for any missing components or material defects.  If there are any discrepancies, you should notify us immediately by opening a support ticket citing the order number and problem description. After 10 day inspection period, the order is deemed to be accepted by you, and complete.  This process will help ensure timely resolution of any issues.

2. Returns

Return Policy: SkySwitch and our partner distributors default to the manufacturers’ return policies listed in the chart below.  Any non-defective returns must be initiated within 30 days of the original date of purchase, and must be in its original packaging, in resellable condition.  Shipping costs are non-refundable.  Non-defective returns will incur a 20% restocking fee, per distributor policy.  You are responsible for all return shipping costs, including that for defective merchandise.  The condition of the product will be determined at the distributor’s discretion.

RMA Process:  Once you open a support ticket, our Support department will first attempt to troubleshoot any issues you’re experiencing with the item.  If they are unable to resolve the issues, we will initiate the RMA process with the distributor and provide you with instructions in the open ticket.  Once an RMA has been authorized, the unit(s) must be shipped back and received within 15 business days.  Defective products are subject to the manufacturer’s return policy, with some manufacturers requiring direct returns.  If an advanced replacement unit is sent out and the RMA is not received, the price of the replacement unit (and shipping) will be applied to your monthly statement.

3. Special Pricing, Promotions, and Rewards

If you received a product free or at a reduced price as part of a SkySwitch promotion, where buying one item resulted in a free or reduced-price item, and the original item is returned, the price of the free item or difference in price will be billed on your monthly statement.

Any points or credits that were awarded by the item being returned will be reversed on your monthly statement.

SkySwitch reserves the right to make updates to the policies in the Terms and Conditions for Store purchases, with or without notice. Therefore, it is your responsibility to review the Terms and Conditions with each new order placed. SkySwitch is not liable for third party expenses such as but not limited to testing, installation, labor fees, and additional shipping costs.

4. Infiot Rental Agreement

  • Monthly amount represents both the hardware and license fee prorated for 12 consecutive months. Store price includes first and last month payment. Visit the Store product page for each device to determine the monthly rates, or email store@skyswitch.com.
  • Rental unit billing begins the next bill cycle after confirmation of delivery to the reseller (e.g. If the unit is ordered on the 28th of March and the unit is received on the 3rd of April, the first rental payment shall be due on the May bill cycle for May services). Monthly service fees will be billed to the reseller primary SkySwitch account.
  • Rental Equipment is backed by SkySwitch lifetime warranty and two business days replacement unit. SkySwitch may replace the unit with a suitable device or provide a credit for uncollected monthly fees for the term of the agreement.
  • Resellers are responsible for creating and maintaining Reseller’s end-user accounts (“Accounts”) in the Infiot management panel. Reseller shall take all reasonable precautions to secure and control access to Accounts such that non-authorized parties will not gain access.
  • Reseller will provide all tier 1 support to its end-users.
  • In the event that service is discontinued due to non-payment, and Reseller’s end-user contacts SkySwitch to have service re-established, Reseller agrees to cooperate with SkySwitch to transfer service to another provider without recourse.
  • Rental hardware shall not be labeled, defaced/altered.
  • Rental units shall be returned within 30 days after the service cancellation.
  • An early termination will incur a charge of the remaining number of months unbilled.

Infiot Rental RMA Process: Defective units eligible under manufacturer guidelines for replacement which have been purchased from SkySwitch will be replaced by SkySwitch. To replace a defective unit Reseller must first obtain an RMA# from SkySwitch Support.   SkySwitch will ship Reseller a replacement unit of equal or greater functionality within two business days after receipt of a fully completed RMA form.  SkySwitch Support will provide the link to the RMA at the time the RMA# is issued.

Reseller shall not:

  • Permit the equipment to be used by any person who is not authorized to use such equipment;
  • Operate or use the equipment or permit it to be operated or used to commit a violation of law;
  • Operate, use, or maintain the equipment in a manner likely to cause damage to the equipment.

Reseller agrees to comply with all terms and conditions above.

Manufacturer Policy

3CX

Non-refundable

Grandstream

1-year warranty from the original date of purchase, warranted against defects in material or workmanship

CyberData

CyberData Tech Support manages the return and repair process for customers who have purchased a device from one of our Distributors. Our Technical Support team can be contacted Monday through Friday, 8am to 5pm PST at 831-373-2601, x 333. CyberData warrants its products against defects in material or workmanship for a period of two years from the date of purchase. To request RMA service for a unit that is within warranty, please first contact Tech Support at 831-373-2601, x333 Monday – Friday, 8am to 5pm PST. A support ticket can be submitted for faster service here http://support.cyberdata.net/ by clicking on “Submit a Ticket”. A device is deemed out of warranty when its purchase date is older than 2 years or when the device has been damaged due to human error during installation, modification, or abuse. If the unit is outside of the warranty period and the issue cannot be remedied by CyberData Support, the customer will be offered an RMA number for a free evaluation. The customer will pay for shipping in both directions. CyberData will inspect and inform the customer of estimated parts and labor costs prior to the repair for their approval

Edge/Ribbon

1-year warranty from original date of purchase, covering repair or replacement of a device that has failed due to hardware breakdown. All RMAs are done directly with Edgewater Networks. Equipment may be returned to Edgewater Networks only after receiving an RMA number from Edgewater Networks Technical Assistance Center. This team will assist you in verifying your hardware error and then provide you with an RMA number to track your return. Please contact Edgewater Networks directly at 408-351-7255 or support@edgewaternetworks.com. If you need a copy of your proof of purchase, email store@skyswitch.com

Amcrest

1-year warranty from the original date of purchase. If the item is defective, a replacement unit will be offered during this 1-year period. Amcrest GPS models have a lifetime warranty. Replacement shipping costs are not covered unless the item is DOA. DOA returns must be requested within 30 days from the original date of purchase

Jabra

Applicable to the first end-user–1 year for cordless products, 2 years for corded products, and 3 years for BIZ 2400. Warranty period begins at the original date of purchase and warrants against defects in materials and workmanship. Warranty terminates if the product was altered, repaired, misused, neglected, came into contact with liquid, subjected to abnormal usage or conditions, or if it was resold or transferred to another user. At Jabra’s discretion the item may be repaired or replaced with new or refurbished product, or refunded for the purchase price

Netgear

Warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes. All Netgear limited warranties begin on the original date of purchase. The length of the limited warranty will vary depending upon the Netgear product detail pages on netgear.com. DOA returns shall be requested within 30 days from date of purchase, and requires the serial number and reason

Plantronics

Warranty varies by product and is generally 1, 2 or 3 years from the original date of purchase. Consult your original Plantronics product packaging or user information provided by Plantronics at the time of purchase for the warranty term specific to your product. Plantronics’ obligation under this limited warranty to repair or replace products that manifest a defect in materials or workmanship and ceases upon the expiration of the warranty period. All RMAs are done directly with Plantronics by contacting their warranty service at https://www.plantronics.com/us/en/support/warranty-service. If you need a copy of your proof of purchase, email store@skyswitch.com

Poly

1-year warranty from date of purchase, warranted against defects in material or workmanship

Fanvil

When fulfilled by NTS–2-year warranty from original date of purchase, warranted against defects in material or workmanship

SNOM

For stationary desk phone products, 2-year warranty from the original date of purchase. Products including wear parts for stationary desk phones (i.e. keypads, handsets, cables…), 1-year warranty from the original date of purchase. Wear parts with rechargeable energy storage device as well as for rechargeable batteries, 2-month warranty from date of purchase. Warranted against defects in material or workmanship

Fax ATA

1-year warranty from the original date of purchase; Do not label or otherwise alter or deface the unit until you’ve determined that a return will not be necessary. Once we receive the returned RMA units, they will be inspected and tested. For RMA units that are found to be operational during testing, you will be charged returned shipping fees and a 20% restocking fee. If components are missing, you will be charged for the parts on your monthly statement.

Dialplate

30-day refund period

Yealink

1-year warranty from the original date of purchase, warranted against defects in material or workmanship

Huddle Room

90-day warranty from date of purchase.