UCaaS Market to Grow More than 25% Annually Between 2017 and 2021


The global unified communication (UC) as a service market is projected to grow at a compound annual growth rate (CAGR) of more than 25% between 2017 and 2021, according to a February 2017 report by market research firm Technavio.

Key points in the report include:

  • Companies in the global market are investing in the integration of collaborative applications such as email, voicemail, and unified messaging to initiate automation in various business processes.
  • The introduction of cloud-based services for UC systems are gaining more popularity than on-premises enterprise collaboration and communication systems in the global market.
  • The emergence of UC as a service helps small and mid-sized businesses to implement advanced UC systems through the pay-as-you-go pricing model.