This week, we had a very special guest join us on our webinar series: SkySwitch reseller Guy Fawkes of TELEPATH Communications. Here at SkySwitch, we encourage community engagement, so it’s always a pleasure when we have our very own resellers with us on webinars. But, what made this webinar so interesting in particular, is that it was another shining example of Resellers Helping Resellers within our community. Guy walked us through the SaaS app he developed that helps other resellers save hours of time and money every single month.
The name of the app is Glance, and a number of SkySwitch resellers have already been using it with great success. In fact, we even had two SkySwitch resellers give their testimonials live on the webinar and had comments in the chatbox pouring in from resellers who love using the Glance app.
If you weren’t able to join us live on Tuesday, July 28th, you can watch the full webinar recording below and read on for the major highlights.
What Is Glance?
In a nutshell, Glance is a troubleshooting app for the SkySwitch platform that provides resellers with fast access to key domain data points. So, if a SkySwitch reseller wanted to see — at a glance — whether a phone is registered or SIP ALG, they can see it all in a matter of seconds right in the palm of their hands. Glance app users can also set up automated reports so that they’re able to provide proactive service for their clients.
During the webinar, Bill McClain wrote in the chat, “Love that Glance is smartphone compatible. I get my report at 6:00 AM while still in bed and can jump on any issues quickly.”
Why Should SkySwitch Resellers Use Glance?
The Glance app makes the lives of SkySwitch resellers far more convenient by providing quick and easy access to key data. That increased efficiency translates into:
- The ability to accurately resolve customer issues quicker
- The power to be proactive with clients
- The freedom to resolve issues remotely — without having to spend time, money or resources to troubleshoot on-site
That last point is a big deal. Think about it: just one truck roll to a site to troubleshoot common, simple problems can cost more than $100 when you factor in the cost of a technician being out of the office, the additional amount of time spent on one support ticket, automotive expenses and more.
Another webinar attendee, Jeff Hawkins of Telepath Inc., wrote in the chatbox, “I have not charged for a truck roll in 8.5 years — that is my commitment to my customers. My commitment to myself is to NEVER need a truck roll. Glance helps me make BOTH commitments.”
Along with the praise that we saw come in through the webinar chatbox, Dan Napolitano of HighBridge Communications and Louis LeBlanc of Oregon Phone Systems, spoke live on the webinar about their experience using Glance and how it’s significantly helped their teams become more efficient with troubleshooting and client support. Make sure to listen to the full recording above to hear more about their unique stories.
Key Features of the Glance App
During the webinar, Guy Fawkes went over the key features of the app, how the features are visually presented in the app’s interface and how to utilize each feature. This includes:
- Endpoint Control
- Offline Endpoints
- Offline Endpoint Email
- SIP ALG Detection
- 911 Reporting
- 911 Weekly CSV
- MOS Scores
- Vulnerability Check
- SIP trunks
If you want to learn more about how each of these features are used within Glance, and how they benefit you as a reseller, then make sure to listen to the full webinar recap.