Posts by Daniel Hernandez

Many businesses have moved their phone services to a VoIP platform in recent years to leverage its convenience, flexibility, and cost savings alongside the communication benefits that come with the latest technology. VoIP provides all the advantages of an enterprise phone system without the cumbersome overhead of expensive equipment, phone line installation, and maintenance.  Becoming…

The ongoing financial success of any business requires meeting and exceeding consumer expectations. While there was a time most merchants and service providers felt reasonably confident outsourcing various aspects of customer care to a call center or answering service, today’s customers expect personalized service with rapid, responsive communication across multiple channels. Companies that fail to…