The Evolving Business Communications Landscape


post in Tech Crunch by Bob Goodman  (founding partner of the NY office of Bessemer Venture Partners) discusses the opportunities for start-ups in the Business Communications space.

Interestingly, he enumerates 9 separate areas of the business communications landscape:

  • Unified Communications
  • Collaboration
  • Contact Center
  • Call Tracking
  • Enterprise Messaging
  • WebRTC Customer Service
  • CPaaS (Collaborative Platform as a Service)
  • Customer Service Messaging
  • Mobile B2C Messaging

Five of them (Enterprise Messaging, WebRTC Customer Service, CPaaS, Customer Service Messaging and Mobile B2C Messaging) did not exist five years ago, and three are related to messaging.

The accompanying infographic provides a current who’s who in each area.