Posts by skyswitch

As the workplace evolves and technology advances, business owners and IT decision-makers have needed to invest in multiple communication channels to keep up. Many are still paying for analog phone service while absorbing the cost of multiple software solutions and cloud-hosted services. They’re also trying to run a business with a disparate mix of analog…

The Unified Communications as a Service (UCaaS) market is expanding rapidly, with an expected growth rate above 25% over the next five years. This projected growth is not surprising, considering the benefits of UCaaS for IT resellers and their clients. Organizations in all industries can benefit from streamlining their communications platforms through UCaaS. Thanks to…

In 2020 the global UCaaS market was valued at nearly $26 billion. Market analysts expect the value of this telecom solution to exceed at least $79 billion by the end of 2024. Widely appreciated for providing the features modern businesses require for efficient communication and collaboration, companies of all sizes are transitioning to UCaaS platforms…

More and more businesses are switching from traditional telephony systems and disconnected communication channels to solutions like UCaaS. These businesses are searching for ways to streamline operations, eliminate redundant tasks, reduce spending, and switch to more robust technologies that enable better client experiences. When comparing solution offerings by UCaaS vendors, companies prioritize scalability and cost…

The Unified Communications as a Service (UCaaS) market is booming, and every MSP company should be acting quickly to seize their share of the market. From a global market level of 4.817 billion (4817.9 million) in 2022, experts forecast an annual growth rate of 14.3% through the next seven years. Businesses across every niche and…

Cloud-based solutions are rapidly increasing in popularity among businesses in all industries. Research shows that 94% of enterprises now use at least some cloud services, while 62% of enterprise structure is entirely cloud-based. With this growing trend toward moving services to the cloud, communications systems based on hosted PBX phones have become a preferred solution…

Companies’ customer service strategies have changed dramatically in recent years. While there was once only two ways to contact a company — phone or fax — customers can now choose from numerous communications channels including phone, email, chat, SMS, and social media.  The COVID-19 pandemic accelerated this trend toward companies offering their customers omnichannel-powered experiences.…

As a reseller, sales and marketing may be your day-to-day priorities. But the other aspects of your revenue operations are just as important for giving your clients the VoIP services they need. One key aspect of providing VoIP services and ongoing account management is good billing and financial practices, and that includes VoIP tax compliance…

In today’s ultra-competitive market, business leaders are actively looking for simple, straightforward workplace solutions that keep their companies one step ahead of the competition. One of the newest, most in-demand business communications solutions is UCaaS (unified communications as a service), an increasingly popular option with businesses looking to consolidate their communications applications, and a great…

Efficient business communication is essential for overall productivity, workforce engagement, and consumer satisfaction. With so many business owners and IT decision-makers recognizing the value of integrating the numerous communication technologies they rely on throughout the day, unified communications as a service (UCaaS) is becoming (if it hasn’t already) the standard for effective and efficient solutions.…