In a recent industry survey of over 300 companies for its annual UCC Total Cost of Operations research project, Nemertes Research found that complexity was one of the main reasons for rising operational costs of Unified Communication and Collaboration systems. As user adoption increases, the need to integrate more features continues to drive up complexity and cost of UCC implementation and operations. It seems that those who start down the Do-It-Yourself path using less expensive or open source solutions may see a short-term gain, but often quickly become victims of their own success.
However, companies that leverage offerings from vendors specializing in Operations and Performance management see a 59% reduction in their operational costs and a 34% increase in user adoption. In other words, using a vendor that provides Unified Communications and Collaboration as a Service (UCCaaS) fights the rising cost of maintaining a Do-It-Yourself UCC solution. There is also the added benefit of moving costs from Capex to Opex.
This is exactly the roll that SkySwitch and our ecosystem of technology partners and resellers fill. SkySwitch focuses on integration of best-of-breed solutions into our platform and the operation of the platform. Our resellers focus on training, support and the customer experience.
As shown in the study, using UCCaaS from a vendor whose focus is on best of breed solution integration and operational excellence can greatly decrease the cost and increase user adoption.