As Caitlyn Long, Product Marketing Manager at Bandwidth, wrote a few months back: Porting telephone numbers doesn’t have to be painful.
For many resellers, porting numbers is one of those unavoidable nuisances you have to get through when moving telephony services to the cloud. SkySwitch supplier Bandwidth has made the experience a bit easier and as a DID partner of SkySwitch, that means resellers can take advantage of the process that Long recommended to make migrating from on-premise to the cloud as quick and painless as possible.
The Top 3 Problems With Porting
One of the top issues resellers can experience with porting is unpredictable downtime. In the telecom industry, disruptions are a business killer. Especially if a client customer experiences downtime during an important meeting, phone call or big presentation.
Another pitfall many resellers experience when migrating a customer from on-prem to the cloud is the lack of control when it comes to migrating in a strategic way. Oftentimes, resellers find themselves stuck with the inability to move groups over all at once, like a certain department or building. This can be tedious and cause frustrating delays in migration.
And, the final issue that many fear: the update is (nearly) irreversible. It’s not that rolling back phone numbers is impossible, but it can be an incredibly lengthy and time-consuming process that can stress out even the most level-headed.
The Porting Solution for Seamless Migration to the Cloud
So, how do resellers alleviate all these issues and minimize the problems associated with migrating a customer from a traditional PBX to the cloud? Simply follow the three steps below. A little prep-work ahead of time will save you from headaches galore.
- Create a redundant path that ensures uninterrupted service while you’re porting numbers. This can be achieved by plugging in a SkySwitch SIP trunk side by side with your legacy trunk.
- Freely port your numbers without concern of service disruption. Bandwidth powers cloud applications and platforms you move to, like SkySwitch, so by taking that step above and plugging in a SkySwitch trunk, you save yourself the headaches.
- Now that porting’s all taken care of, you can go ahead and schedule the migration based on your own custom parameters (date, time, department, location, etc.)
With Bandwidth as one of SkySwitch’s DID partners, SkySwitch Resellers are equipped with yet another meaningful advantage when it comes to migrating customers from on-prem to the cloud, and succeeding with UCaaS.