Search results for: business sms
Key UCaaS Features of the Best Solutions for Your Business
The popularity of Unified Communications as a Service (UCaaS) continues to rise rapidly, with an expected annual market growth of more than 15% every year through at least 2031. As a result, especially for businesses looking to establish themselves as credible communications software resellers, knowing which UCaaS features to look for can help distinguish you…
Read MoreFinding Your Perfect Match: Evaluating UCaaS Providers for Optimized Business Communication
Efficient workplace communication is a business necessity. As the need for advanced omnichannel solutions increases, business owners and IT decision-makers are coming to terms with the futility of resistance. They’re letting go of outdated beliefs about the necessity of their aging analog infrastructures—and saving time and money in the process—by consolidating the solutions they need…
Read MoreThe Benefits of Omnichannel Contact Center Solutions for Small- to Medium-Sized Businesses
Companies’ customer service strategies have changed dramatically in recent years. While there was once only two ways to contact a company — phone or fax — customers can now choose from numerous communications channels including phone, email, chat, SMS, and social media. The COVID-19 pandemic accelerated this trend toward companies offering their customers omnichannel-powered experiences.…
Read MoreHow to Boost Your Business with White-Label UCaaS
Companies offering IT services enjoy one of the lowest churn rates across all industries, with an average rate of 12%. However, the managed services provider (MSP) landscape is changing as traditional telecommunications gives way to digitized services. Much of telecom’s 31% churn rate comes from the market’s move from conventional solutions. The changing market dynamics…
Read MoreWhy Today’s Business Communication Resellers Need the Best Contact Center Solutions
The ongoing financial success of any business requires meeting and exceeding consumer expectations. While there was a time most merchants and service providers felt reasonably confident outsourcing various aspects of customer care to a call center or answering service, today’s customers expect personalized service with rapid, responsive communication across multiple channels. Companies that fail to…
Read More6 Keys for Finding a VoIP Business Partner
With the many advances in telecom technology, businesses now have better and more cost-effective ways of communicating with their customers. One such way is the Voice over Internet Protocol, VoIP, which has brought many advantages to the modern-day business owner. Reports show the projected corporate VoIP subscribers worldwide in 2020 was 204.8 billion, and the…
Read MoreReachUC Is An Ideal Business Cloud Voice Softphone
BY JASON HARRIS, REVIEWS EDITOR Many ‘modern’ businesses have begun eliminating the desk phone. You know, the one that sits in your office/cubicle and enables you to dial extensions to reach co-workers, departments and colleagues? As the workforce has become increasingly mobile with co-working and work-from-home arrangements in the last decade or two, business phones…
Read MoreRCS Is the Advanced Evolution of SMS and SkySwitch Plans to Support It
What is RCS? Rich Communication Services (RCS) is the next-generation replacement for SMS. RCS offers upgraded features that users have come to expect, like higher-resolution images and video, Wi-Fi messaging, typing indicators, read-receipts and better group chats. SMS has been around since the 90s and hasn’t reached the capabilities other third-party messaging services (like WhatsApp…
Read MoreA Strong Case for Text-Enabling Business Phone Numbers
When we hear about a new technology trend, it’s easy to pass it off as something that will come and go. That’s not the case with Business SMS. Instead, it’s here for the long haul. More and more businesses are text-enabling their phone numbers – and for good reasons. Text Messaging is the Preferred Communication…
Read MoreAI Smartens SMS Support – Channel Vision Magazine April 2018
ChannelVision Magazine published an article about the SkySwitch SMS bots – a big part of our newly launched White-Label Business SMS service.
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