It’s no secret that I think Business SMS presents a fantastic opportunity for UCaaS providers to increase ARPU and make services stickier. Business owners know that SMS is a valuable part of their lead acquisition and customer engagement process. But today most SMS communication is done with a personal mobile device that is not integrated with their businesses phone system. This is changing.
Business SMS brings the ability to integrate SMS communications with your PBX and other business communications systems. In the future, not having the ability to communicate with your customers and prospects using Business SMS will be the equivalent of not having company email or a company website today. We believe that Business SMS will soon equal the importance of the telephone and email as a critical communications channel between businesses and customers.
To that end, we have been working hard to launch our SMS Keyword Responder bot, the latest addition to our suite of Business SMS applications The video below is of a recent webinar that discusses how to sell the SMS Keyword Responder as part of an unbeatable UCaaS solution.
If you would like to learn how SkySwitch can help you sell Business SMS services to your user base, contact us today.