New Research Shows the Inevitability of Cloud in Contact Centers with Three Quarters of Companies Having Adopted or Planning to Adopt Cloud-based Systems | Telecom Reseller

The research in the article below really shows that the transition of the contact center from premise-based solutions to cloud-based solutions has left the “Early Adopter” stage and is well into the “Early Majority” stage. Here is what I see as the big take-away from the research: Three quarters of companies have recognized the value…

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September WebCentrex System Upgrade

As a white label hosted PBX platform operator, the SkySwitch mission is to provide our Resellers with service that will optimize their chances for success.  Among other things, realizing this mission means that we must deliver an end-user experience that meets the demands of the market.  This is a constantly moving target in the  dynamic and constantly evolving unified…

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