SkySwitch Makes Amazon Alexa Skill Available to White-Label UCaaS Resellers

Resellers Can Now Offer Voice Enabled Dialing to End Users with the Amazon Echo Lakeland, FL, March 16 2017: SkySwitch, the ultimate white label UCaaS platform for resellers, now integrates with the Amazon Echo and Amazon Alexa to voice enable dialing from the SkySwitch UCaaS platform.   The integration – which is available to all SkySwitch…

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New Research Shows the Inevitability of Cloud in Contact Centers with Three Quarters of Companies Having Adopted or Planning to Adopt Cloud-based Systems | Telecom Reseller

The research in the article below really shows that the transition of the contact center from premise-based solutions to cloud-based solutions has left the “Early Adopter” stage and is well into the “Early Majority” stage. Here is what I see as the big take-away from the research: Three quarters of companies have recognized the value…

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Attract and Retain Customers with SkySwitch Instant Messaging

SkySwitch has recently added XMPP Instant Messaging (IM) to the core set of UCC tools it makes available to Resellers of the WebCentrex hosted PBX service. This addition presents yet another opportunity for differentiation in an industry where competitors often appear to offer me-too products, and it is difficult for the end-user to compare competing solutions beyond the…

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Report: UC Market Growing at 30 Percent Each Year

Anyone in the business world who’s not been living under a rock for the past five so years is at least tangentially familiar with unified communications solutions. That said, as the technology evolves, it is becoming more and more widespread as business owners realize the scores of benefits the modern communications tools can provide. With…

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