Posts by skyswitch

In today’s ultra-competitive market, business leaders are actively looking for simple, straightforward workplace solutions that keep their companies one step ahead of the competition. One of the newest, most in-demand business communications solutions is UCaaS (unified communications as a service), an increasingly popular option with businesses looking to consolidate their communications applications, and a great…

Efficient business communication is essential for overall productivity, workforce engagement, and consumer satisfaction. With so many business owners and IT decision-makers recognizing the value of integrating the numerous communication technologies they rely on throughout the day, unified communications as a service (UCaaS) is becoming (if it hasn’t already) the standard for effective and efficient solutions.…

Are your clients seeking more advanced business communication capabilities to better serve remote and hybrid work environments? Are they looking for a way to consolidate providers and streamline their technology? Then you’ll be interested in the answer to what a UCaaS platform is and why it matters. By 2030, more than 75% of companies will…

Communication is at the heart of every successful relationship. Business success relies on strong relationships, whether it is with vendors, employees, customers, or partners. Your stability as a business owner depends upon having a quick and efficient way for your staff to stay connected and productive and for your customers to feel seen and heard.…

Companies offering IT services enjoy one of the lowest churn rates across all industries, with an average rate of 12%. However, the managed services provider (MSP) landscape is changing as traditional telecommunications gives way to digitized services. Much of telecom’s 31% churn rate comes from the market’s move from conventional solutions. The changing market dynamics…

Most multi-location companies rely on private branch telephone networks for inter-office business communication. More commonly known as a private branch exchange (PBX), analog systems rely on a complex network of telephone wires and jacks to facilitate call transfers between departments. Incoming and outgoing calls are transmitted over a public switched telephone network (PSTN). Although this…

Unified Communications as a Service (UCaaS) is a cloud-based communication solution that enables businesses to obtain leading-edge communications software for a monthly fee without adding new infrastructure. It combines multiple technologies, including: UCaaS is a cost-effective and efficient solution because the provider retains ownership of the software and infrastructure. This means that the provider is…

Voice over IP, or VoIP, is one of the fastest-growing industries in the world. The VoIP market will be valued at $43.92 billion in 2023 and reach $118.86 billion by 2033. The technology’s massive popularity is propelled by companies recognizing the need to streamline customer and stakeholder communication to stay competitive and profitable. Taking advantage…

Businesses have galvanized their efforts towards drastically consolidating communications services. They’re feeling the pinch of excessive collaboration tools overcomplicating their tech stack, telephone infrastructure changes, and increased IT budget cuts. Together, these pressures generate enormous opportunities for white-label unified communications as a service (UCaaS) resale, which resolves these pain points when companies need them most.…