A Strong Case for Text-Enabling Business Phone Numbers

When we hear about a new technology trend, it’s easy to pass it off as something that will come and go. That’s not the case with Business SMS. Instead, it’s here for the long haul. More and more businesses are text-enabling their phone numbers – and for good reasons. Text Messaging is the Preferred Communication…

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ReachUC Chrome Extension Now Supports SkySwitch SMS and Fax

The ReachUC Chrome extension has been updated and now contains several useful new features. Until today, the ReachUC Chrome extension provided a convenient way to make Click-to-Dial calls and schedule Meeting Manager meetings from within the Google Chrome browser.  With today’s update however, the extension now has a dialpad that can be used to make…

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SkySwitch Sponsors a GDG DevFest in Bacolod

At SkySwitch, we value innovation and camaraderie—and at Bacolod’s DevFest this past weekend, over 100 participants experienced both. DevFest is an initiative created by the global Google Developer’s Group (GDG). This year, the GDG community has hosted over 500 DevFests around the world in over 80 countries in an effort to learn, share and build…

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This is What Telecom Resellers Need to Know About HIPAA Laws

At some point in your life, you’ve probably heard of HIPAA at least once. Most people first encounter the term while signing mandatory healthcare forms at a doctor’s visit. What you might have not known, is that telephone providers for healthcare clients actually share a level of responsibility to remain HIPAA compliant and that a…

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3 Big Trends You Need to Know if You’re in the Telecom Industry

Anyone that works in the telecommunications industry can attest to how fast-paced it is. The technology is constantly evolving, which means that you need to be prepared to respond to those industry trends that are hot on the radar. If you stay ahead of the curve, you’ll be ready to make the right decisions to…

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SkySwitch Resellers Gather for Vectors 2018

Unite and conquer—that was the motto for Vectors 2018. This year’s annual conference was highly anticipated with the attendee and sponsor count totaling three times the amount in previous years, and the conference venue being bigger and better than ever. However, a good event is more than just the numbers—it’s all about how valuable the…

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SkySwitch Now Supports RTCP Extended Reports for Troubleshooting UCaaS

When troubleshooting UCaaS quality of service, getting access to a packet capture (or PCAP) for a problem call is always the first step.   Examining a packet capture with an analyzer such as Wireshark, is generally the only way to see what’s on the wire and verify that things are behaving as designed. With voice quality issues,…

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Reseller Education for the SkySwitch Next Generation Communication Platform Leaps Forward with LiquidSMARTS

SkySwitch and LiquidSMARTS form a strategic partnership to provide product sales training with the benefit of micro-learning and electronic distribution. TAMPA, FL, August 21, 2018  — Communication, telecom, IT service provider companies have little time to engage in product related learning, much less sales skills development. In partnership with LiquidSMARTS, SkySwitch is enabling resellers with…

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Get Great Results with ReachUC for International Travel

My wife and were invited by our close friends to join them on a ten day holiday to Phuket, Thailand. Understanding they were Marriott time share owners and the hotel was 100% free to us, we immediately jumped all over the offer and here we are enjoying the sites, food and culture of some the…

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SkySwitch Enhances Business SMS with New SMS Keyword Responder

It’s no secret that I think Business SMS presents a fantastic opportunity for UCaaS providers to increase ARPU and make services stickier. Business owners know that  SMS is a valuable part of their lead acquisition and customer engagement process.  But today most SMS communication is done with a personal mobile device that is not integrated…

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