North American UCaaS Market, 2023
SkySwitch was recognized as a leading provider of white-label services for voice and data resellers in Frost & Sullivan’s 2023 Frost Radar™ Report for North American UCaaS Providers based on its proven track record of innovation and growth.
The Frost Radar provides a perspective on key trends, as well as an assessment of 29 growth and innovation leaders based on a set of 10 growth and innovation criteria that comprise both qualitative and quantitative factors. The quantitative metric used to evaluate providers’ performance in this market is hosted Internet Protocol (IP) telephony/cloud private branch exchange (PBX) or UCaaS seats.
The 2023 report highlights a number of key strengths for SkySwitch, including:
- Compelling wholesale prices which enable SkySwitch resellers to offer affordable services to their customers while also generating solid profit margins for themselves.
- Over 200 APIs and support for over 250 integrations with CRM systems, Microsoft Teams, and other third-party solutions.
- Ongoing development and enhancements to effectively support and provide continuity to its entire reseller base and all partner channels, including investments to deliver business SMS, a mobile app, virtual fax, call recording, broadcasting, and an enhanced omnichannel contact center.
- Geo-redundant network supporting its critical cloud-based phone system for resellers and their customers to ensure business continuity.
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