Frost Radar™:
Unified Communications as a Service in North America 2024

SkySwitch presents the Frost & Sullivan Frost Radar™ report, a comprehensive benchmarking analysis on the Unified Communications as a Service (UCaaS) market in North America. Authored by Elka Popova, this 2024 report highlights key trends, innovations, and strategic imperatives driving growth and transformation in the UCaaS industry.

The report outlines the increasing diversity in customer requirements as cloud communications become mainstream, revealing both challenges and opportunities for service providers. It covers critical areas such as full-stack UCaaS, AI-driven innovations, integrated communication platforms, and the growing focus on security and compliance.

Organizations are increasingly adopting hybrid work models and cloud-based collaboration solutions like Microsoft Teams and Cisco Webex, leading to a gradual migration to cloud PBX and UCaaS. Additionally, AI technologies are rapidly maturing, enabling providers to enhance business operations and user experiences.

This essential resource offers valuable insights for businesses navigating the evolving UCaaS landscape, offering strategies to remain competitive and capitalize on emerging market opportunities. Download the report to understand the future of UCaaS and how innovation is driving deal flow and growth pipelines across North America.