The Keys to Reselling White-Label Hosted PBX

woman talking on the phone and writing

What is White-Label Hosted PBX?

Thousands of businesses worldwide sought new and modern ways to communicate following the COVID-19 pandemic. Because of this growing demand, solutions such as white label hosted PBX have become highly valuable and competitive. Offering UCaaS as part of your product mix is an attractive option to generate more revenue and increase consumer appeal as you grow your business.

What does hosted PBX mean? According to Techopedia, “Hosted private branch exchange (hosted PBX) is a telephone exchange system built, delivered, and managed by a third-party service provider. Hosted PBX is an IP-based telephony solution provisioned and accessed entirely through the Internet.”

Due to its remote location, your clients avoid the need for any onsite PBX equipment. If your customers use a cloud or hosted PBX system, their calls will go through your provider’s servers before reaching an actual phone.

As an added benefit, hosted PBX prevents your customers from storing crucial data in their data centers. Although many hosted PBXs offer the same capabilities as on-premises VoIP or even legacy PBX phones, customer maintenance costs are virtually nonexistent. 

Adding the White-Labeling Business Model to the Mix

Using a white label hosted PBX provider, or even a UCaaS provider, allows you to meet your customers’ needs under your own brand. By selling UCaaS hosted voice through your partner, you can offer cutting-edge solutions to your customers without having to build them yourself. Having a closer relationship with your client base can help you generate more revenue as a business owner. 

Succeeding in selling cloud or hosted PBX depends on which partner you choose. The best white label hosted PBX provider will offer quick time-to-market, a simplified onboarding process, and operational efficiencies from having a professional team behind you.

There have been many vendors offering white label hosted PBX platforms to help companies communicate more efficiently and affordably. Selecting the best provider can therefore be difficult. Look for a company with a reputable track record of helping businesses successfully sell hosted PBX under their own brand.

In the following section, you’ll learn about the features offered by reputable names in the industry.

Related: 3 Steps to Becoming a VoIP Reseller

White-Label Hosted PBX Features

Recent data reveals the hosted PBX market size exceeded 5 billion USD in 2020 and can grow at over 12% between 2021 and 2027. This increased popularity is, in part, due to this technology’s main characteristics and features:


Both cloud and hosted PBX services are cost-friendly since the provider is responsible for managing and maintaining the technology and servers themselves. In order to get started, your customer only needs some routers, IP phones, and a business-grade Internet subscription. This setup is straightforward, and you can develop it along with your white label hosted PBX provider.

Increased mobility

PBX services require all phones to be connected to the same network in order to function. Consequently, this system only allows users to access the service nearby. Before deploying the service, your client’s organization will need a PBX for each branch office.

With softphones and VoIP based desk phones everyone throughout your organization has ultimate flexibility. Home-based workers and travelers are prime examples of working with increased mobility.


Traditional PBXs typically serve hundreds of telephone lines. When your customers’ organizations need to expand, they must invest more into their own infrastructure with ongoing operational expenses

Depending on how many new phones they want to add to the network, they may need to buy more on-site servers. And, as they add more phones, they’ll also need to customize dial plans for them. 

However, with a cloud or hosted PBX solution, your customers can scale in a slightly different manner. First, it will enable them to add users in an unlimited way. The user can upgrade or downgrade the system at will and at every turn, they can better manage their monthly costs

The only thing clients need to scale a remote PBX system is a web browser. Adding a new phone, be it a deskphone or a softphone, simply requires it to be logged into and registered to the VoIP service. If the customer provides the required information, you are good to go.

Related: How To Become the Best Voice over IP Reseller

Low to no-maintenance

Traditional PBX system maintenance requires hiring IT staff. Considering the servers are on-site, they will be in charge of their maintenance. Maintenance staff can be either internal or external, depending on preference.

A consultant from an external company will be responsible for any software updates available for the PBX. Your customers’ network administrators will require reinstalling the software and resetting the servers.

Remote PBX are essentially cloud-based services that require no physical infrastructure to be maintained by your customers. You and your cloud- or hosted-based white label PBX provider handles all of the software and server maintenance. A dedicated team of technicians will take care of any issues that arise.

Overall, cloud and hosted PBX provides a versatile solution for global communication for businesses. 

Why Partner with the Best White-Label Hosted PBX Provider?

White label hosted PBX could be an exciting addition to your product line. Now, let’s explore some of the reasons why it pays to join a great provider to make your offering truly attractive.

Save money and time

When you work with a reputable white label partner, you can focus on network design and other services while leaving everything else to them. In addition, this model allows you to concentrate more on running your business, providing premium customer service, and building your client base.

Include direct industry and technology knowledge

By partnering with a white label supplier, you’ll be able to tap into a team of experts who are deeply familiar with the technologies and services your customers need. 

Obtain proven tools

When you work with trusted white label hosted PBX and UCaaS providers, you’ll be able to get the value of their services for an affordable rate. These are the services you need that are already familiar to your supplier, so spending money on training is unnecessary. 

Establish a new source of revenue

You can generate a healthy income by partnering with a reputable white label hosted PBX provider who offers an interesting reselling program and enticing commissions. 

Automate business processes

An essential component of a white label program is to be able to streamline your business processes. Be sure to choose a provider who can automate billing by providing you with an all-in-one solution that integrates with critical business systems, saving you hours of time.

A range of modern technologies, such as hosted PBX and UCaaS, can help you improve communication with your clients’ companies and therefore grow your business.

Go Beyond Hosted PBX 

Even with all the features and advantages, don’t just settle for reselling white label hosted PBX. You can become even more competitive by promoting UCaaS solutions. 

SkySwitch helps you achieve your goals and stay ahead of your competitors. At the same time, we maintain the infrastructure, keep an eye on industry trends, and continually expand the features in our platform.
SkySwitch was founded by veterans from the VoIP industry and offers resellers, interconnects, ISPs, MSPs, agents, and traditional telecom providers a fully managed platform that enables advanced communications efficiently. Get started today.