Posts by Daniel Hernandez

Company communication structures have changed over the last three years. More people work from remote locations, often on personal devices, which makes corporate communications inconsistent. Nearly three-quarters of businesses are adopting a hybrid environment. However, many organizations need more technology to deliver an effective solution. Almost 50% of employees indicated that lacking digital tools was…

The business world is evolving faster than many tools can keep up. For slow-moving enterprise vendors, the inertia of product development and traditional market testing can leave them floundering to adapt. But for fast-moving selling and reselling organizations, this period of rapid advancement and disruption is the perfect environment for reaching new clients and helping…

Every business needs a solid approach to multi-faceted communication: communication with the public, customers, internal employees, investors, and other stakeholders. Different communication functions require many channels and options that allow everyone to communicate clearly and stay engaged. However, most organizations have work to do regarding all aspects of their business communications, whether internal or external.…

Many businesses have moved their phone services to a VoIP platform in recent years to leverage its convenience, flexibility, and cost savings alongside the communication benefits that come with the latest technology. VoIP provides all the advantages of an enterprise phone system without the cumbersome overhead of expensive equipment, phone line installation, and maintenance.  Becoming…

The ongoing financial success of any business requires meeting and exceeding consumer expectations. While there was a time most merchants and service providers felt reasonably confident outsourcing various aspects of customer care to a call center or answering service, today’s customers expect personalized service with rapid, responsive communication across multiple channels. Companies that fail to…

The VoIP services industry is experiencing an explosion of growth in recent years but is still misunderstood by some customers. In fact, the industry is expected to hit $102.5 billion in revenue by 2026. However, with the technology still in the early phases of adoption, there are several concerns businesses have about how effectively it…