Posts by skyswitch

In 2020 the global UCaaS market was valued at nearly $26 billion. Market analysts expect the value of this telecom solution to exceed at least $79 billion by the end of 2024. Widely appreciated for providing the features modern businesses require for efficient communication and collaboration, companies of all sizes are transitioning to UCaaS platforms…

More and more businesses are switching from traditional telephony systems and disconnected communication channels to solutions like UCaaS. These businesses are searching for ways to streamline operations, eliminate redundant tasks, reduce spending, and switch to more robust technologies that enable better client experiences. When comparing solution offerings by UCaaS vendors, companies prioritize scalability and cost…

The Unified Communications as a Service (UCaaS) market is booming, and every MSP company should be acting quickly to seize their share of the market. From a global market level of 4.817 billion (4817.9 million) in 2022, experts forecast an annual growth rate of 14.3% through the next seven years. Businesses across every niche and…

Cloud-based solutions are rapidly increasing in popularity among businesses in all industries. Research shows that 94% of enterprises now use at least some cloud services, while 62% of enterprise structure is entirely cloud-based. With this growing trend toward moving services to the cloud, communications systems based on hosted PBX phones have become a preferred solution…

Efficient business communication is essential for overall productivity, workforce engagement, and consumer satisfaction. With so many business owners and IT decision-makers recognizing the value of integrating the numerous communication technologies they rely on throughout the day, unified communications as a service (UCaaS) is becoming (if it hasn’t already) the standard for effective and efficient solutions.…

Are your clients seeking more advanced business communication capabilities to better serve remote and hybrid work environments? Are they looking for a way to consolidate providers and streamline their technology? Then you’ll be interested in the answer to what a UCaaS platform is and why it matters. By 2030, more than 75% of companies will…

Communication is at the heart of every successful relationship. Business success relies on strong relationships, whether it is with vendors, employees, customers, or partners. Your stability as a business owner depends upon having a quick and efficient way for your staff to stay connected and productive and for your customers to feel seen and heard.…

Companies offering IT services enjoy one of the lowest churn rates across all industries, with an average rate of 12%. However, the managed services provider (MSP) landscape is changing as traditional telecommunications gives way to digitized services. Much of telecom’s 31% churn rate comes from the market’s move from conventional solutions. The changing market dynamics…

Most multi-location companies rely on private branch telephone networks for inter-office business communication. More commonly known as a private branch exchange (PBX), analog systems rely on a complex network of telephone wires and jacks to facilitate call transfers between departments. Incoming and outgoing calls are transmitted over a public switched telephone network (PSTN). Although this…