Posts by skyswitch

When we hear about a new technology trend, it’s easy to pass it off as something that will come and go. That’s not the case with Business SMS. Instead, it’s here for the long haul. More and more businesses are text-enabling their phone numbers – and for good reasons. Text Messaging is the Preferred Communication…

The ReachUC Chrome extension has been updated and now contains several useful new features. Until today, the ReachUC Chrome extension provided a convenient way to make Click-to-Dial calls and schedule Meeting Manager meetings from within the Google Chrome browser.  With today’s update however, the extension now has a dialpad that can be used to make…

Anyone that works in the telecommunications industry can attest to how fast-paced it is. The technology is constantly evolving, which means that you need to be prepared to respond to those industry trends that are hot on the radar. If you stay ahead of the curve, you’ll be ready to make the right decisions to…

Unite and conquer—that was the motto for Vectors 2018. This year’s annual conference was highly anticipated with the attendee and sponsor count totaling three times the amount in previous years, and the conference venue being bigger and better than ever. However, a good event is more than just the numbers—it’s all about how valuable the…

When troubleshooting UCaaS quality of service, getting access to a packet capture (or PCAP) for a problem call is always the first step.   Examining a packet capture with an analyzer such as Wireshark, is generally the only way to see what’s on the wire and verify that things are behaving as designed. With voice quality issues,…

My wife and were invited by our close friends to join them on a ten day holiday to Phuket, Thailand. Understanding they were Marriott time share owners and the hotel was 100% free to us, we immediately jumped all over the offer and here we are enjoying the sites, food and culture of some the…