Implementing a Voice API: Strategies Your Customers Can Use

Implementing a Voice API: Strategies Your Customers Can Use

In the evolving business landscape, streamlining communication is crucial to customer satisfaction. A study in CMSWire found that three out of four consumers were dissatisfied with long wait times while attempting to contact a business.  Providing fast and responsive customer service is essential to organizations of every size. Consumers demand instant support from a virtual…

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Success with Private Label Voice: What You Need to Know

Success with Private Label Voice: What You Need to Know

In the rapidly evolving world of telecommunications, the private-label voice industry has emerged as a compelling opportunity for resellers to diversify their offerings and unlock new revenue streams. As in any competitive marketplace, differentiating oneself is crucial—but in digital marketplaces especially, many brand differentiation efforts fall flat.  In fact, 46% of customers can’t tell the…

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UC Solutions: A Comprehensive Overview

UC Solutions: A Comprehensive Overview

Unified communication solutions consolidate multiple types and channels of communication into a single solution. They’re gaining popularity with organizations of every size, allowing businesses to collaborate and communicate seamlessly. Nearly 1/3 of businesses already use unified communications, while another quarter plans to move to unified cloud communications in the next few years. As a technology…

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The Impact of Voice APIs on Modern Communication

The Impact of Voice APIs on Modern Communication

Traditional models of communication have been swept aside as newer, faster, and more efficient methods take their place, transforming how businesses connect with customers, partners, and their workforce. Already, 62% of Americans use voice assistants on their devices. Voice APIs are revolutionary tools that enable voice integration in applications, facilitating robust, versatile, and customized communications.…

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5 Reasons You Are Failing at Managing Your Own Telco Switch

5 Reasons You Are Failing at Managing Your Own Telco Switch

Tired of Managing Your Own Telco Switch? If you’re pinpointing the key negatives in managing your own telco switch, it’s crucial to consider several fundamental challenges that can impact your operations and long-term success. Managing your own switch often involves substantial upfront investments in infrastructure and human capital. There are also ongoing operational complexities, regulatory…

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Shaping the Future: Wireless Internet Service Providers & UCaaS

Shaping the Future: Wireless Internet Service Providers & UCaaS

As a conduit between the digital world and communities, wireless internet service providers (WISPs) are at the helm of shaping the narrative of global connectivity and access. At the intersection of this evolution is an exciting development: Unified Communications as a Service (UCaaS), which offers a seamless, integrated communication solution. For WISPs, UCaaS isn’t merely…

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6 Strategies for Success with a White-Label Contact Center

6 Strategies for Success with a White-Label Contact Center

The concept of “white label” has been widely adopted by various industries, and UCaaS is no exception. White labeling as a general concept gives your brand more power—and that’s a priority for 95% of B2B businesses. Whether you’re already reselling UCaaS or not, consider the advantages of a white-label contact center. Contact centers include a…

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Vectors 2024: Celebrating Innovation, Collaboration, and Growth

Vectors 2024, SkySwitch’s premier partner conference, was an incredible showcase of innovation, collaboration, and growth in the UCaaS industry. From an insightful keynote speech delivered by Performance Expert, Alan Stein, Jr., to engaging breakout sessions, the event left attendees inspired and equipped with valuable knowledge to propel their businesses forward. The standout feature of Vectors 2024…

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The Future of Unified Communications: What's in Store in 2024?

The Future of Unified Communications: What’s in Store in 2024?

The digital era we stand in today is a result of countless technological advancements, and continuing this trend is the evolution of Unified Communications (UC). From its humble beginnings, UC has grown into a revolutionary tool, transforming business operations and fostering seamless collaboration. One of the most promising developments in this field is the introduction…

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4 Reasons to Offer Virtual Fax Solutions

4 Reasons to Offer Virtual Fax Solutions

Faxing has come a long way from the cumbersome machines and the thermal paper rolls of the past. It has evolved beyond recognition and now sits among the essential tools in our online toolbox. As businesses continue to embrace digital transformation strategies, the concept of faxing over Internet Protocol (IP) has gained significant traction, replacing…

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