Posts by Zilker

As an influential player in the technology space, it’s impossible to ignore the profound impact that texting has exerted on modern business. What once began as a convenient way to connect with friends and family has quickly translated into a strategic tool in the modern business landscape. Today, 66% of consumers actively engage with businesses…

Businesses are consistently seeking new methods to engage with consumers. SMS and MMS are convenient ways to provide personalized, quick, and user-friendly communication. SMS and MMS boast a high open rate of 98%, and nearly 9 out of 10 consumers respond to messages within 30 minutes. When you partner with a private-label business MMS platform,…

The technology reselling industry is an evolving marketplace where technical support becomes critical. After all, as resellers, you’re not merely selling products or software; you’re dealing in trust, reliability, and peace of mind.  An integral part of establishing and maintaining this trust lies in providing superior technical support: shifting to selling comprehensive services rather than…

Every industry is facing a fiercely competitive business environment. When you want to secure your market share, brand identity and customer loyalty are nothing short of pivotal. Increasingly, creating a strong and compelling brand is one of the most important things your business can do.  To stay ahead, businesses must continuously innovate, offering customers enhanced…

Businesses of every size are increasingly reliant on text messaging to reach consumers. Compared to other forms of communication, such as voice and email, text messaging provides a personal and convenient experience that many consumers prefer when communicating with businesses.  According to one study, SMS boasts open rates of 98%, and nearly half of consumers…

In the evolving business landscape, streamlining communication is crucial to customer satisfaction. A study in CMSWire found that three out of four consumers were dissatisfied with long wait times while attempting to contact a business.  Providing fast and responsive customer service is essential to organizations of every size. Consumers demand instant support from a virtual…

In the rapidly evolving world of telecommunications, the private-label voice industry has emerged as a compelling opportunity for resellers to diversify their offerings and unlock new revenue streams. As in any competitive marketplace, differentiating oneself is crucial—but in digital marketplaces especially, many brand differentiation efforts fall flat.  In fact, 46% of customers can’t tell the…

Unified communication solutions consolidate multiple types and channels of communication into a single solution. They’re gaining popularity with organizations of every size, allowing businesses to collaborate and communicate seamlessly. Nearly 1/3 of businesses already use unified communications, while another quarter plans to move to unified cloud communications in the next few years. As a technology…

Traditional models of communication have been swept aside as newer, faster, and more efficient methods take their place, transforming how businesses connect with customers, partners, and their workforce. Already, 62% of Americans use voice assistants on their devices. Voice APIs are revolutionary tools that enable voice integration in applications, facilitating robust, versatile, and customized communications.…