SkySwitch Device Management Makes it Easier to Troubleshoot Polycom SIP

By skyswitch | April 8, 2015
Office workspace with a laptop, notebooks, a smartphone, and a pen, reflecting a modern telecommunications environment relevant to SkySwitch's UCaaS solutions.

Polycom continues to lead the field when it comes to features that aid in troubleshooting and diagnosing SIP issues.    Officially supported in Polycom’s UCS 5.1.0 version firmware is the ability to read network traffic directly from the Polycom device’s network interface to Wireshark.  Below is the content of a Polycom support article that describes the use of the feature.

For some IP-PBX administrators, implementing this type of troubleshooting feature can be challenging.  SkySwitch Resellers, however, can enable this Polycom feature with just a few mouse clicks.  This is just one of the many ways that Polycom devices can be remotely managed with ease using the SkySwitch device provisioning server.

Your success as a hosted PBX provider depends on your ability to customize the look and operation of the phones that you deploy.  SkySwitch makes this easy for Resellers. The SkySwitch device provisioning server enables remote provisioning and management of all the major SIP phone and ATA devices, including Polycom, Yealink and Cisco among others.   To learn more, contact a SkySwitch white label VoIP specialist today.

The provisioning parameters involved are:

diags.pcap.enabled="1"
diags.pcap.remote.enabled="1"

The Polycom UCS 5.1.0 Admin Guide describes this on page 170 in the Remote Packet Capture for Logs section.

  • To start using this feature please download Wireshark
  • Start Wireshark after the installation and select the Capture Interface Options
Wireshark interface displaying packet capture options with Ethernet driver details, relevant for troubleshooting Polycom SIP devices in SkySwitch VoIP management.
  • Manage Interfaces => Remote Interfaces => Add
Wireshark interface management window showing remote interface options for capturing SIP device traffic, relevant to Polycom phone provisioning and troubleshooting.
  • Enter the IP Address of the phone
    • Port 2002
    • Username: Polycom
    • Password: MAC Address of the phone in lower case and no colon ( : )
Wireshark remote capture settings interface showing host IP, port, and authentication details for Polycom devices, relevant for troubleshooting SIP devices.
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