SkySwitch High Availability Explained

We are often asked how we achieve such phenomenal uptime and are able to offer 99.99 service level guarantees. The answer lies in the revolutionary network design that serves as the foundation of our unified communications and collaboration platform. The SkySwitch WebCentrex platform uses always-available n-Share clusters co-located in New York and Dallas. Most high-availability…

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Now We’re Really Excited! Yealink Releases T54S And T52S Globally

You may remember back on May 30th when Corey Stoker, SkySwitch Director of Support, posted his unboxing videos for the T52S and T54S phones from Yealink.  Now, after a long 90 day wait, Yealink has announced that the T54S and T52S are now available worldwide. Yealink C are members of the T5 Media Phone Series…

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Jon Arnold Talks about Voice Assistants in the Workplace

Our friend Jon Arnold of J Arnold & Associates held an interesting webinar discussing the key drivers of digital assistants –  a term that he uses to include voice assistants (like Apple’s Siri and Amazon Alexa) and chatbots – used for business.  He was kind enough to mention the SkySwitch Amazon Alexa skill as an…

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SkySwitch is Now Integrated with ReachUC Mobile and Desktop Apps

We are pleased to announce that SkySwitch is now integrated with ReachUC, a suite of advanced UC applications and tools.  This integration is the our latest attempt to develop a viable soft-client replacement for the traditional SIP deskphone, and represents what we believe to be the cutting edge of what is possible with available technology.   With ReachUC and…

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New Developments at SkySwitch

At SkySwitch, we are always improving the Reseller experience.  Here are some of the things that we have been working on recently: New UC Endpoints – Our efforts to integrate the ReachUC endpoint solution into the SkySwitch platform is proceeding as planned, and is available to all SkySwitch resellers as a beta trial.  Current features of…

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Mitel Plays Catch-up With The Acquisition of Toshiba Corporation’s Unified Communications Business

Way back in March we first heard about the demise of the Toshiba Telecommunications Systems Division and wrote a blog post about it. A Memorandum of Understanding between Mitel and Toshiba stating that Mitel would acquire certain assets, inventory and support obligations from Toshiba Corporation’s Unified Communications business was signed two months later. After another twoTmonth…

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Makeup your mind Avaya – Hardware or Software

Back in January, Avaya filed for Chapter 11 bankruptcy.  When asked why, their Corporate Treasure, John Sullivan explained that after examining their debt “we decided it was a critical next step in our transformation from a hardware company to a software and services company and the best path forward for our customers, partners and employees.”…

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The New Yealink Phones Are Here! The New Yealink Phones Are Here!

So maybe we’re not quite as excited as Navin Johnson was when he got his new phone book, but it’s pretty damn close.  SkySwitch has received “advanced shipments” of the new Yealink T52S and T54S phones.  These phones are not scheduled for official released by YeaLink until Q3 so Corey Stoker, SkySwitch Director of Support…

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BroadSoft Eats Its Own: The Death of the Channel?

BroadSoft just announce the commercial release of their Platform-as-a-Service (PaaS) product. They are now one more in a long line of hardware vendors that have turned on their channel by going into the very service business that their products enable. In short, BroadSoft is now in competition with the very customers that have purchased BroadSoft…

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