SkySwitch Blog

Companies’ customer service strategies have changed dramatically in recent years. While there were once only two ways to contact a company—phone or fax—customers can now choose from numerous communication channels, including phone, email, chat, SMS, and social media. The COVID-19 pandemic accelerated this trend toward companies offering their customers omnichannel-powered experiences. What does omnichannel mean? TechTarget defines…

Cloud-sourced communication services have dramatically altered how we stay connected, both on the job and on the go. With the rapidly increasing demand for reputable, responsive platform providers, the number of IT consulting firms, managed service providers, and other like-minded professionals offering unified communications as a service (UCaaS) has steadily increased.  Branding and reselling VoIP…

The popularity of Unified Communications as a Service (UCaaS) continues to rise rapidly, with an expected annual market growth of more than 15% every year through at least 2031. As a result, especially for businesses looking to establish themselves as credible communications software resellers, knowing which UCaaS key features to look for can help distinguish…

Are you considering offering telecom services to your clients? You can easily do so, even if your primary area of business isn’t in telecommunications. You might be wondering how to become a VoIP service provider with minimal hassle and optimal results, and establishing a solid business model is crucial for this. One of the most…

The VoIP services industry has experienced an explosion of growth in recent years but is still misunderstood by some customers. In fact, the industry is expected to hit $102.5 billion in revenue by 2026, driven by the increasing number of VoIP providers offering diverse solutions. However, with the technology still in the early phases of…

Faxing has come a long way from the cumbersome machines and the thermal paper rolls of the past. It has evolved beyond recognition and now sits among the essential tools in our online toolbox. As businesses continue to embrace digital transformation strategies, the concept of faxing over Internet Protocol (IP) has gained significant traction, replacing…

We may be used to emails, chats and instant messaging, but phone calls still have their place. While these more modern communication features are convenient, they can often feel less engaging, less productive, and incredibly slow. 61% of customers prefer phone-based communication, which is by far the most popular channel, with chat coming in second…

The concept of “white label” has been widely adopted by various industries, and UCaaS is no exception. White labeling as a general concept gives your brand more power—and that’s a priority for 95% of B2B businesses. Whether you’re already reselling UCaaS or not, consider the advantages of a white-label contact center. Contact centers include a…

When considering features to look for in the best white-label SMS platform, three crucial aspects come to the forefront: customization, branding, and flexibility. These features empower telecommunications service providers to improve their service offerings, generate new revenue streams, and establish a stronger brand presence through a scalable and cost-effective platform.  For businesses considering launching an…