Posts by skyswitch
Opus: Coming to a SIP Phone Near You
The first commercially available SIP Phone to use the Opus codec can now be purchased from Obihai Technologies. Even if you have never heard of Obihai, and never plan to use their phones, this is still big news. Here’s why you should care: Opus is the first royalty-free adaptive codec to gain support from major telecom…
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SkySwitch Device Management Makes it Easier to Troubleshoot Polycom SIP
Polycom continues to lead the field when it comes to features that aid in troubleshooting and diagnosing SIP issues. Officially supported in Polycom’s UCS 5.1.0 version firmware is the ability to read network traffic directly from the Polycom device’s network interface to Wireshark. Below is the content of a Polycom support article that describes…
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Polycom’s 2015 Predictions for the Workplace
As enthusiastic Polycom supporters, the SkySwitch team aways pays attention to the device maker’s prognostications. This year is no different. The seven predictions for 2015 below, unveiled in a press release by Polycom yesterday, are closely aligned with our own vision about the near-term future of unified communications and collaboration (UCC). 1.Globalizing companies will rapidly adopt and use…
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Federal and State Legal Requirements for CDR Retention
My LinkedIn connection, the Telecom Attorney Greg Taylor, has posted an interesting article about the Federal and State legal requirements related to the retention of Call Detail Records (CDRs). CDRs are the records that originate from a telecom switch and contain all the details of a phone call between two parties. They form the basis…
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Coca-Cola Deletes Voicemail
In a move that has generated a lot of buzz in the UC industry, Coca-Cola recently decided to get rid of corporate voicemail at the company’s Atlanta headquarters. According to an internal memo from Coke’s Chief Information Officer, Ed Steinike, the move was made “to simplify the way we work and increase productivity.” Although the…
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VoIP Fraud in the News
Anytime VoIP fraud makes headlines, it is worth taking note. Yesterday, the New York Times featured another article that highlights the potential risk faces by small businesses that employ VoIP to trim costs. Unlike past NYT articles on this topic, however, this one featured my friend from TransNexus, Jim Dalton. According to the article, thieves stole…
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September WebCentrex System Upgrade
As a white label hosted PBX platform operator, the SkySwitch mission is to provide our Resellers with service that will optimize their chances for success. Among other things, realizing this mission means that we must deliver an end-user experience that meets the demands of the market. This is a constantly moving target in the dynamic and constantly evolving unified…
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Goodbye 111 8th Ave NYC
If you have ever been a user of hosted PBX service in New York City, there a better than good chance that you were using facilities hosted at 111 8th Avenue. The building, which has been owned by Google since 2010, is the 3rd largest building in New York City, and is home to myriad telecom and…
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Surprising Facts About Millennial Phone Usage
Prevailing wisdom suggests that talking on the telephone is a declining activity among today’s Millennials, the generation born between 1982 and 2004. After all, as any parent of a teenager will tell you, it is a well accepted fact that this group loves to send SMS messages (also know as text messaging). In my own household, the…
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Polycom: Don’t Say Goodbye to Your Desk Phone
There has been much opinionating (yeah, I know that’s not really a word) in the Cloud PBX industry about the day when mobile applications running on smartphones will replace the standard PBX desk phone. In this vision of the future, the desk phone will be obsolete. Employees will bring their personal devices to work (commonly called BYOD) and business communications…
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