SIP Phone Automation for Fun and Profit

Over the holidays, I made a serendipitous discovery while trying to get the the Amazon Echo to control a light bulb using voice commands. If you haven’t yet heard about the Amazon Echo it is a relatively new appliance that contains a voice controlled personal agent named Alexa (Amazon’s version of Siri, Cortana and Google…

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SkySwitch Vectors Website is Live

The website for  SkySwitch Vectors – the 1st Annual SkySwitch User Group Conference  is now up and running. Check it out to view the valuable learning opportunities that we have planned. If you are planning to join us, you can now book a hotel room at  the reduced rate of $155 per night here, or you can…

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Reserve Your Hotel Room for SkySwitch Vectors 2016

If you are planning to join us for the first SkySwitch User Group Meeting (Feb 28 through Mar 1, 2016) you can now book a hotel room at  the reduced rate of $155 per night here, or you can call the hotel at 407-597-4000, ask for Reservations and use the group code “SKY”. Make it a winter…

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Is a Polycom-Mitel Merger on the Horizon?

An interesting article on CRN – Mitel CEO Talks Possible Polycom-Mitel Merger, M&A Strategy – quotes Mitel CEO Richard McBee as stating that a shareholder with a large stake in both companies is pushing them to explore a merger. I don’t as yet have an opinion about the end result of such a merger, but the…

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Quantum Networks Will Change Everything

When it comes to science, I am hard pressed to explain the difference between a photon and a proton.  Still, it doesn’t take a degree in physics to notice that the telecom world is  soon to be rocked by an esoterically named phenomenon called quantum teleportation. Although the term teleportation brings images of Scotty beaming…

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SkySwitch Unveils Click-to-Call Extension for Google Chrome

At SkySwitch, we strive to constantly improve our Hosted PBX Reseller platform. Within the past year we have had requests from resellers for click-to-call functionality in Salesforce.com, Sugar CRM, Zoho CRM, Agile CRM, Sage CRM and Quickbooks Online, among others.   Initially, we created a Salesforce app to provide click-to-call and other* functionality inside the Salesforce.com user…

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Attract and Retain Customers with SkySwitch Instant Messaging

SkySwitch has recently added XMPP Instant Messaging (IM) to the core set of UCC tools it makes available to Resellers of the WebCentrex hosted PBX service. This addition presents yet another opportunity for differentiation in an industry where competitors often appear to offer me-too products, and it is difficult for the end-user to compare competing solutions beyond the…

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WebCentrex Feature Preview: Voicemail Transcription

One of the best aspects of the SkySwitch White Label PBX platform model is that hosted PBX Resellers automatically get access to the latest Unified Communications features without doing a thing.   At SkySwitch, we work hard to develop, test and deploy system upgrades so that our Resellers don’t have to. One such feature that we are…

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Getting Alerts from your SIP Devices

I recently came across Papertrailapp.com, a cloud service that could very well change your life if you are  a VoIP engineer and part of your job requires you to monitor SIP devices. The service collects logs from any networking device that is able to send logs to a syslog server, and provides analytics through the web portal.…

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WebRTC: It Isn’t Just for Real Time Communications Anymore

An interesting blog post from WebRTC expert Tsahi Levent-Levi points out that the New York Times has started using WebRTC to detect the private IP addresses of its readers.    Because real time communication protocols need to know a user’s private LAN IP address to establish media sessions, this information is now available to any web server…

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