SkySwitch Blog

It’s no secret that I think Business SMS presents a fantastic opportunity for UCaaS providers to increase ARPU and make services stickier. Business owners know that  SMS is a valuable part of their lead acquisition and customer engagement process.  But today most SMS communication is done with a personal mobile device that is not integrated…

As part of our ongoing quest to make our white-label partners more successful, SkySwitch is teaming up with LiquidSMARTS to bring sales training to its resellers.  The topic for this year’s keynote speech, “Upselling, Cross Selling and Service Failure Recovery”,  was chosen to address a concern shared by every SkySwitch partner – how to sell…

The annual SkySwitch Reseller Meeting, Vectors 2018 Nashville. happens in just 60 days.  Thank you to our sponsors for allowing us to put on our biggest and best user group meeting  yet.  If you haven’t reserved your space yet, do it now here.  Early Bird pricing ends on August 15th.

Folks in Austin, Texas know the El Arroyo restaurant  for two things: great Mexican food and its iconic signage.  In fact, the El Arroyo sign is a local landmark that has attracted plenty of attention and even has its own web page. With a history going back more than a decade – El Arroyo was…

Introduction Text messaging (SMS) is the most used data service in the world. (Nielsen, Pew Internet Research.)  Usage is not  limited by age, economics or geographic location. Adults over 55+ are sent and receive 16+ text messages a day (Experian Marketing Services). Texting is as much a part of the consumer market as it is…

Corey Stoker, SkySwitch Director of Support, recently conducted a webinar to introduce SkySwitch Resellers to our new operator console solution.  In it he discussed some of the features that promise to make it a valuable part of your UCaaS service offering, including: Integrated softphone Runs on Windows PC Visual presence status with up to 2000…

One of the best features of the new SkySwitch Business SMS service is the ability to send copies of SMS messages to any URL.  This feature allows you to log copies of SMS messages to any other web application that has a webhook listener. One such service is Zapier, my favorite online automation tool.  With…

One of the more frequent requests that we receive from resellers has been for an Operator Panel and Receptionist Console that supports visual monitoring of line status, allows for drag-and-drop call transferring, and runs natively on Microsoft Windows PCs.   I am happy to report that SkySwitch now has a solution that better meets these needs.…

I just attended a webinar from SkySwitch partner Metro Wireless and couldn’t be more happy about our affiliation.  Metro Wireless has a great 4G/LTE backup and SD-WAN solution that fills a unique need for cloud PBX providers.  Best of all, it has been proven in the field with SkySwitch resellers over the past several years. …

It’s official! The 2018 SkySwitch User Group Meeting – Vectors Nashville 2018 – is going to be held Oct 7-10 in Nashville, TN. This will be our third user group meeting and, naturally, we are planning for it to be the best one yet. Our objective for the event is to enhance your success with…