SkySwitch Enhances Relationship with SimpleWan Giving Resellers Better Diagnostic Tools

Distribution agreement gives SkySwitch resellers direct access to SimpleWan Support and maximum margins Diagnosing problems can often be difficult within a Unified Communications and Collaboration as a Service (UCCaaS) deployment – especially when it is delivered as an over-the-top service. Quality of Service issues can be caused by latency, jitter or network congestion within the…

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SkySwitch & NextLevel Finalize Web/Video Conferencing Plans

(San Diego, CA) SkySwitch and NextLevel Internet met at the NetSapiens User Group Meeting yesterday to finalize plans for the integration of SkySwitch’s web/video conferencing platform into Nextlevel’s NetSapiens switch. Bill Green (left), Jeff Posner (right) of NextLevel Internet and Jayson Jones (center) of SkySwitch enjoyed the sunny weather, the four day NS UGM conference…

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The Evolving Business Communications Landscape

A post in Tech Crunch by Bob Goodman  (founding partner of the NY office of Bessemer Venture Partners) discusses the opportunities for start-ups in the Business Communications space. Interestingly, he enumerates 9 separate areas of the business communications landscape: Unified Communications Collaboration Contact Center Call Tracking Enterprise Messaging WebRTC Customer Service CPaaS (Collaborative Platform as a Service) Customer…

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SkySwitch Resellers Gather for Vectors User Conference

SkySwitch Resellers from around the United States gathered in Orlando Florida on February 28 – March 1, 2016 for three days of education and camaraderie at Vectors 2016. The event, sponsored by Polycom, Overgroup H2O, NetSapiens, IP Pay and Compliance Solutions, Inc., was the inaugural reseller conference hosted by SkySwitch. In addition to presentations from…

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SkySwitch Partners With Obihai for Enhanced SIP Trunking

“Although UCCaaS as a market segment is growing significantly, there continues to be a need to accommodate businesses that are reluctant or unable to replace their aging PBX or Key Systems” said Eric Hernaez, Managing Director of SkySwitch.  “In order to help our Resellers engage this market effectively, we realized the need to find a…

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FCC Process to Obtain Telephone Numbers Now Available

Back in June 2015, the FCC made public a decision to allow VoIP providers to obtain telephone numbers directly, rather than having to purchase them through a third party organization. That FCC Order  established a process called “Numbering Authorization Applications” and created an electronic filing mechanism for these applications, to become effective on January 5, 2016. On February…

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Problems with Hosted PBX and Google DNS 8.8.8.8

It is common for Hosted PBX resellers to configure Google’s public DNS servers (8.8.8.8 and 8.8.4.4) for domain resolution on SIP devices. In most cases Google is a good alternative to the local ISP for DNS, as Google has gone to great lengths to engineer high performance into its service. Without a doubt it is…

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WordPress Click to Call Plugin Available Now from SkySwitch

We are happy to announce the availability of a click to call plugin for WordPress. This easy to use plugin will allow SkySwitch Resellers to create “Call Us” buttons on any website that is created using the hugely popular and ubiquitous WordPress content management system.  The wordpress plugin can be downloaded here.  For details on…

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Whale Hunting Creates Opportunity for Hosted UC Providers

In case you hadn’t noticed, Vonage, Ring Central and 8×8 (the billion dollar babies)  have all but abandoned the SMB space of the hosted UC market in search of larger customers.  This  creates a unique opportunity for smaller service providers that can move quickly to fill the vacuum, and that are sufficiently adept at helping SMBs negotiate the…

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Is 2016 the Year of Messaging for Business?

Predictions for 2016 abound around the Internets, but one in particular caught my eye. Russel Brand from Massively quotes several sources to make the argument that now is the time for messaging apps to become a serious business tool: One of the most consistent predictions is the emergence of messaging apps as a channel for…

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