SkySwitch Blog

In recent years, more and more of the companies I use, including my car dealership, where I get my car serviced, my doctor’s and dentist’s offices and other service providers, have wisely started using SMS reminders to keep in touch with me. There’s a good reason for this – as with most Americans, our mobile…

Sometimes being tethered via cord to your desk all day simply doesn’t work — perhaps if you manage a retail store or just need to move about your workplace. That means you need a portable solution. Enter the Snom’s M100 KLE DECT base station accompanied by the M10 KLE handset.  These high-fidelity, functional cordless phones…

When it comes down to it, we all think we are prepared for the unexpected — but are we really? Power and IT outages, natural disasters, even global pandemics, can happen at any time and inevitably affect your entire organization. In order to always be prepared for the myriad of unforeseen circumstances, businesses should have…

A global pandemic is not something any of us were expecting to face. Not in our lifetimes anyway. But here we are, trying to adapt in the best way we can. Businesses are scrambling to find ways to transition their teams into a remote work model but are finding out that it’s not as easy…

BY DONNA RENEE, GUEST BLOGGER I’ve been doing telephony voice work for 20 years, and let me tell you — in two decades of experience, you see a little bit of everything.  Some great scripts…and some really bad scripts. I’ve cultivated tidbits of advice on what you should do and what not to do.  Here are…

BY DONNA RENEE, GUEST BLOGGER Most of the SkySwitch community know me as the voice of Wendy in all of the CVA Branded Reseller Videos  — but, I do more than that!   I’m Donna Renee, Professional Voice Actor and Owner of Advantage IVR. Since 2014, I’ve worked with the SkySwitch community, providing quality auto-attendant greetings…

In October of 2019, I was offered the position of Social Media Marketing Intern for SkySwitch. Every moment since then has been a whirlwind of professional development, personal growth and thinking on my feet. Shortly after being brought on to the team, we traveled to Orlando, FL for Vectors 2019, the annual user group conference…

Earlier this week, Darren Knapp, Poly’s Director of Global ITSP Sales, joined SkySwitch’s CMO, Andy Abramson, to address the challenges that telecom resellers now face due to the COVID-19 Coronavirus outbreak, and to discuss how telecom resellers can successfully rise to those challenges.   In this webinar, Darren walks through how the work from home…

If you think working from home is as simple as letting the workers use their home phone line to make calls or work from their mobile phones, you’re in for a rude awakening. In light of the Coronavirus, many small businesses are sending their people home to work, figuring that a phone line is a…

From a company that started out 100% remote, and remains largely remote with a global team. Once the initial glamour of working from home in your pajamas or sweat pants wears off, you might find yourself struggling with the obstacles of working from home productively. Even though the trend for remote workers has been on…