SkySwitch Blog

In recent years, open floor plans have all but taken over corporate workspaces.   Driven by a millennial workforce that values fun and collaboration over privacy, a majority of offices in the United States have adopted this mode of working.  According to Forbes, this design promotes transparency and fairness: Fewer walls and doors make management seem more approachable…

Here is an interesting article from Tech Target that discusses the current state of UC integration with mobile clients. As I previously opined, things improved in 2016 when Apple introduced a CallKit API in iOS10. Unfortunately, more needs to be done before mobile apps can truly replace the desk phone. Nearly all unified communications vendors…

A post on the Voice Ops mailing list provides a stark reminder that technology risk is real. This is just one of the many reasons why the White-Label business model is so powerful. If you are thinking about providing hosted voice services, sidestep the very real risk of betting on the wrong technology horse. Consider…

We recently received the new Yealink T4x S series phones into our lab for testing.  These are upgraded versions of the T41P/T42G/T46G/T48G. Appearance-wise they look identical to their predecessors.  The big news is that they they support the Opus codec.  Opus is the first royalty-free adaptive codec to gain support from major telecom and software industry players.  This…

Broadsoft (BSFT), the leading maker of UCaaS software, announced today that it was acquiring VoIP Logic, a white-label service that runs atop the BroadWorks platform. Here’s what the BSFT press release said about the deal: “We see that a large percent of data consumed by today’s business is through cloud services, which is why BroadSoft has…

SkySwitch Reseller, Davco Technologies Inc., is featured in a Customer Magazine case study about the solution it designed for online pillow powerhouse MyPillow. Davco used the SkySwitch CCaaS platform to create a unique solution that allowed MyPillow to handily exceed its goals. According to Mike Lindell, CEO of MyPillow, “[t]he system … is a game changer. Since…

We are pleased to include Bigleaf Networks as a SkySwitch Ecosystem partner and to be included as a member of Bigleaf’s Cloud Assurance Program. Bigleaf’s solution is ideal for use at customer sites with two or more Internet connections.  Bigleaf provides real-time failover and load-balancing with seamless mid-session re-routing based on ISP circuit quality. Although the public Internet is…

We are happy to be making progress in our ongoing interoperability tests with Yealink.    By mid-October, we expect to have new firmware that will fix some of the outstanding issues that SkySwitch Resellers have experienced with Yealink phones.   SkySwitch and Yealink Announce Solution Interoperability and Evaluation Program Relationship will allow SkySwitch Reseller Network…

This blog series from Jon Arnold is great food for thought.  Every sales pitch for UC or hosted PBX to an SMB prospect should stress how the platform’s embedded  contact center features can improve not just productivity, but also customer satisfaction. Most small business owners do not think they have use for a Call Center. But any business…