SkySwitch Blog
M&A Can Ultimately Hurt UCaaS Partners and Customers
The consolidation in the hosted PBX and Unified Communications as a Service space continues with Windstream acquiring Broadview Networks last week. Late last year, Mitel acquired Shortel, and just a few months ago, NetFortris acquired Fonality. While we all realize that M&A in the space is a good indicator of a healthy sector, this kind…
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Don’t Do It Yourself: Fighting the rising cost of UCC
In a recent industry survey of over 300 companies for its annual UCC Total Cost of Operations research project, Nemertes Research found that complexity was one of the main reasons for rising operational costs of Unified Communication and Collaboration systems. As user adoption increases, the need to integrate more features continues to drive up complexity…
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New Widget Improves Diagnostics
SkySwitch always recommends placing a SimpleWan (or similar) device on the customer premise in order to have enhanced remote monitoring and diagnostics capabilities. The more quickly a reseller can diagnose and correct an issue that is degrading the quality of service to the end-users, the happier those customers will be. However, there may be times…
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SkySwitch Launches Video Surveillance as a Service
We are happy to announce the addition of Video Surveillance as a Service (VSaaS) as a new component of the SkySwitch service delivery suite. Like almost everything else in the office, video surveillance is moving to the cloud. Now, SkySwitch resellers have the tools to capitalize on it. Resellers can increase average revenue per user and highlight the unique…
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Toshiba Telecommunication Systems Division No More
The word on the street (and Reddit) is that the Toshiba Telecommunication Systems Division is closing shop effective immediately. It seems that the telecom division – which was banking on momentum after launching a new product in February – could not escape the company’s ongoing financial difficulties (including the $500 Million bankruptcy of Westinghouse). This means that…
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SkySwitch Partnership with 888VoIP Streamlines UCaaS Provisioning for Resellers
We are very pleased to announce that the SkySwitch Store now allows resellers to purchase fully-provisioned Yealink phones. This new functionality, a result of our recent partnership with 888VoIP, integrates the SkySwitch Store with the Web Centrex API and the 888VoIP fulfillment and order processing back office. Our goal for this integration is to simplify the workflow needed…
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SkySwitch Resellers Gather for Vectors 2017
From February 26-28, 2017, SkySwitch resellers from across the United States and Canada gathered for the second annual Vectors Conference, the annual user group meeting for SkySwitch resellers. For three days in the sunshine of St. Petersburg, Florida, SkySwitch resellers were delivered a steady stream of social activities, training sessions, and product information. Day One…
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Small Segment Dominates Cloud Communications Adoption
BroadSoft is the global leader for cloud-based communications platforms. Each year, they poll the service providers at their industry event (nearly 100 at their last gathering) to gain some insight into the state of the industry. One of their key findings show expected adoption of cloud communications solutions, by segment, through 2020. This table shows…
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SkySwitch Announces Vectors 2017 Keynote Speaker Anand Buch, Co-Founder and CEO of NetSapiens
It is our honor to welcome Anand Buch, the visionary co-founder and CEO of NetSapiens, as the keynote speaker at the Vectors Reception. Join us on Sunday, Feb 26th, at 6:30p.m. to hear Anand share his outlook for the UCaaS industry and the unique place that NetSapiens holds in that space. This is a rare…
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100 Million Seats Up for Grabs
The January 19 announcement from Avaya that it will be seeking Chapter 11 Bankruptcy protection creates an opportunity for hosted UCaaS resellers and service providers. The company, which is being pulled under by $6B of debt and $1.7B of unfunded pension liabilities, currently supports about 100 million endpoints. Without a doubt, many current Avaya customers…
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