SkySwitch Blog
New Research Shows the Inevitability of Cloud in Contact Centers with Three Quarters of Companies Having Adopted or Planning to Adopt Cloud-based Systems | Telecom Reseller
The research in the article below really shows that the transition of the contact center from premise-based solutions to cloud-based solutions has left the “Early Adopter” stage and is well into the “Early Majority” stage. Here is what I see as the big take-away from the research: Three quarters of companies have recognized the value…
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What to Make of BSFT’s Acquisition of VoIP Logic
Broadsoft (BSFT), the leading maker of UCaaS software, announced today that it was acquiring VoIP Logic, a white-label service that runs atop the BroadWorks platform. Here’s what the BSFT press release said about the deal: “We see that a large percent of data consumed by today’s business is through cloud services, which is why BroadSoft has…
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CCaaS Reseller Powers MyPillow’s Growth
SkySwitch Reseller, Davco Technologies Inc., is featured in a Customer Magazine case study about the solution it designed for online pillow powerhouse MyPillow. Davco used the SkySwitch CCaaS platform to create a unique solution that allowed MyPillow to handily exceed its goals. According to Mike Lindell, CEO of MyPillow, “[t]he system … is a game changer. Since…
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Using SD-WAN to Optimize VoIP with Bigleaf Networks
We are pleased to include Bigleaf Networks as a SkySwitch Ecosystem partner and to be included as a member of Bigleaf’s Cloud Assurance Program. Bigleaf’s solution is ideal for use at customer sites with two or more Internet connections. Bigleaf provides real-time failover and load-balancing with seamless mid-session re-routing based on ISP circuit quality. Although the public Internet is…
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Improvements in Yealink Interoperability are Coming
We are happy to be making progress in our ongoing interoperability tests with Yealink. By mid-October, we expect to have new firmware that will fix some of the outstanding issues that SkySwitch Resellers have experienced with Yealink phones. SkySwitch and Yealink Announce Solution Interoperability and Evaluation Program Relationship will allow SkySwitch Reseller Network…
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Every SMB Needs Call Center Features
This blog series from Jon Arnold is great food for thought. Every sales pitch for UC or hosted PBX to an SMB prospect should stress how the platform’s embedded contact center features can improve not just productivity, but also customer satisfaction. Most small business owners do not think they have use for a Call Center. But any business…
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Not all Multi Tenant Hosted PBX Providers are Created Equally
I could not resist the urge to post this graphic analogue to using Asterisk servers for multi-tenant hosted PBX.
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Panel Tells Why Most SMBs Still Not Using Cloud for Voice Services
According to William Haskins, Sr. Analyst and Partner, Unified Communications at Wainhouse Research, a recent panel of 300 U.S.-based IT decision makers (ITDMs) who support businesses from 20 to 500 employees revealed that more than half are still running telephony services in-house. The primary reason for maintaining these systems in-house was concern over security. Another notable finding…
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SkySwitch Control Tower Expands to New Location
The Philippine contingent of our growing Control Tower team moved into new digs this week. The move is long overdue and will allow us to expand operations – continue meeting the technical support needs of our resellers, and to offer additional services that take advantage of the exceptional talent pool available in this region. Our new office is…
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SimpleWan Integrates Ubiquiti Controller into Dashboard
SimpleWan recently announced that it has integrated the Ubiquiti UniFi Controller into its dashboard. This will be welcome news for anyone that has struggled to deploy mesh Wifi and VoIP QoS on the same LAN. Now control of both networks can now be centralized from the SimpleWan dashboard. We expect to have Unifi access points available for purchase in the…
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