office-gathering

SkySwitch Resellers Gather for Vectors 2017

By skyswitch | March 20, 2017

From February 26-28, 2017, SkySwitch resellers from across the United States and Canada gathered for the second annual Vectors Conference, the annual user group meeting for SkySwitch resellers.  For three days in the sunshine of St. Petersburg, Florida, SkySwitch resellers were delivered a steady stream of social activities, training sessions, and product information. Day One…

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Person using a smartphone and interacting with a laptop, surrounded by cloud communication icons, illustrating the integration of technology in business communication.

Small Segment Dominates Cloud Communications Adoption

By skyswitch | March 15, 2017

BroadSoft is the global leader for cloud-based communications platforms. Each year, they poll the service providers at their industry event (nearly 100 at their last gathering) to gain some insight into the state of the industry. One of their key findings show expected adoption of cloud communications solutions, by segment, through 2020. This table shows…

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Inbound calls to Canadian DIDs Failing

By skyswitch | March 2, 2017

9:45 ET: The problem has been resolved by the underlying carrier. 9:00 ET: We have been made aware that inbound calls to certain Canadian DIDs are not completing. We have escalated this issue to the underlying carrier and will provide more information as soon as it is available.

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Two women in an office setting discussing closely at a computer, with a third woman standing in the background, reflecting collaboration and communication in a modern workspace.

100 Million Seats Up for Grabs

By skyswitch | February 1, 2017

The January 19 announcement from Avaya that it will be seeking Chapter 11 Bankruptcy protection creates an opportunity for hosted UCaaS resellers and service providers. The company, which is being pulled under by $6B of debt and $1.7B of unfunded pension liabilities, currently supports about 100 million endpoints. Without a doubt, many current Avaya customers…

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Group of diverse professionals collaborating in a modern open office workspace, with a focus on a man working on a laptop while engaging with a woman, surrounded by plants and casual interactions among colleagues.

Office Space Trends Point to Less Hotdesking

By skyswitch | January 14, 2017

In recent years, open floor plans have all but taken over corporate workspaces.   Driven by a millennial workforce that values fun and collaboration over privacy, a majority of offices in the United States have adopted this mode of working.  According to Forbes, this design promotes transparency and fairness: Fewer walls and doors make management seem more approachable…

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Woman engaged in video call on laptop, showcasing remote communication in modern workspace setting.

Market Research Says that Consumer Goods and Retail Sectors Will Lead UCaaS Adoption

By skyswitch | January 11, 2017

A new report from the market research firm Research and Markets posits that “[t]he adoption of UCaaS technology would be largely witnessed in the consumer goods and retail verticals, as streamlining business processes would be quick, and also real-time services and faster transaction closures could be achieved seamlessly.” The report foresees continue strong growth through the…

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Man using a laptop and smartphone in a collaborative office setting, illustrating modern work practices and the integration of technology in corporate environments.

In 2016 Mobile VoIP Clients Still Lacked UC Integration

By skyswitch | January 5, 2017

Here is an interesting article from Tech Target that discusses the current state of UC integration with mobile clients. As I previously opined, things improved in 2016 when Apple introduced a CallKit API in iOS10. Unfortunately, more needs to be done before mobile apps can truly replace the desk phone. Nearly all unified communications vendors…

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