Posts by skyswitch
Office Space Trends Point to Less Hotdesking
In recent years, open floor plans have all but taken over corporate workspaces. Driven by a millennial workforce that values fun and collaboration over privacy, a majority of offices in the United States have adopted this mode of working. According to Forbes, this design promotes transparency and fairness: Fewer walls and doors make management seem more approachable…
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Market Research Says that Consumer Goods and Retail Sectors Will Lead UCaaS Adoption
A new report from the market research firm Research and Markets posits that “[t]he adoption of UCaaS technology would be largely witnessed in the consumer goods and retail verticals, as streamlining business processes would be quick, and also real-time services and faster transaction closures could be achieved seamlessly.” The report foresees continue strong growth through the…
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In 2016 Mobile VoIP Clients Still Lacked UC Integration
Here is an interesting article from Tech Target that discusses the current state of UC integration with mobile clients. As I previously opined, things improved in 2016 when Apple introduced a CallKit API in iOS10. Unfortunately, more needs to be done before mobile apps can truly replace the desk phone. Nearly all unified communications vendors…
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Metaswitch or Boat Anchor?
A post on the Voice Ops mailing list provides a stark reminder that technology risk is real. This is just one of the many reasons why the White-Label business model is so powerful. If you are thinking about providing hosted voice services, sidestep the very real risk of betting on the wrong technology horse. Consider…
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Yealink “S” Series Supports Opus Codec
We recently received the new Yealink T4x S series phones into our lab for testing. These are upgraded versions of the T41P/T42G/T46G/T48G. Appearance-wise they look identical to their predecessors. The big news is that they they support the Opus codec. Opus is the first royalty-free adaptive codec to gain support from major telecom and software industry players. This…
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New Research Shows the Inevitability of Cloud in Contact Centers with Three Quarters of Companies Having Adopted or Planning to Adopt Cloud-based Systems | Telecom Reseller
The research in the article below really shows that the transition of the contact center from premise-based solutions to cloud-based solutions has left the “Early Adopter” stage and is well into the “Early Majority” stage. Here is what I see as the big take-away from the research: Three quarters of companies have recognized the value…
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What to Make of BSFT’s Acquisition of VoIP Logic
Broadsoft (BSFT), the leading maker of UCaaS software, announced today that it was acquiring VoIP Logic, a white-label service that runs atop the BroadWorks platform. Here’s what the BSFT press release said about the deal: “We see that a large percent of data consumed by today’s business is through cloud services, which is why BroadSoft has…
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Grandstream Announces SkySwitch Interoperability
BOSTON & LAKELAND, Fla.–(BUSINESS WIRE)– SkySwitch, the ultimate white label platform for hosted PBX resellers, and Grandstream Networks, Inc., connecting the world since 2002 with award-winning SIP unified communication solutions, today jointly announced the certification of Grandstream’s award-winning GXP2100 series line of IP phones with SkySwitch’s Web Centrex platform. This certification means that SkySwitch resellers…
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MyPillow Rests Easy with Davco and SkySwitch
National Campaign gets custom call center to maximize agent productivity Lakeland, FL, July 19 2016: When Mike Lindell, the founder and inventor of MyPillow, wanted to improve the return on investment for his company’s television advertisements, he went to SkySwitch reseller Davco Technologies with a vision about how his company’s inbound call center should work.…
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CCaaS Reseller Powers MyPillow’s Growth
SkySwitch Reseller, Davco Technologies Inc., is featured in a Customer Magazine case study about the solution it designed for online pillow powerhouse MyPillow. Davco used the SkySwitch CCaaS platform to create a unique solution that allowed MyPillow to handily exceed its goals. According to Mike Lindell, CEO of MyPillow, “[t]he system … is a game changer. Since…
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