Posts by skyswitch
Metaswitch or Boat Anchor?
A post on the Voice Ops mailing list provides a stark reminder that technology risk is real. This is just one of the many reasons why the White-Label business model is so powerful. If you are thinking about providing hosted voice services, sidestep the very real risk of betting on the wrong technology horse. Consider…
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Yealink “S” Series Supports Opus Codec
We recently received the new Yealink T4x S series phones into our lab for testing. These are upgraded versions of the T41P/T42G/T46G/T48G. Appearance-wise they look identical to their predecessors. The big news is that they they support the Opus codec. Opus is the first royalty-free adaptive codec to gain support from major telecom and software industry players. This…
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New Research Shows the Inevitability of Cloud in Contact Centers with Three Quarters of Companies Having Adopted or Planning to Adopt Cloud-based Systems | Telecom Reseller
The research in the article below really shows that the transition of the contact center from premise-based solutions to cloud-based solutions has left the “Early Adopter” stage and is well into the “Early Majority” stage. Here is what I see as the big take-away from the research: Three quarters of companies have recognized the value…
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What to Make of BSFT’s Acquisition of VoIP Logic
Broadsoft (BSFT), the leading maker of UCaaS software, announced today that it was acquiring VoIP Logic, a white-label service that runs atop the BroadWorks platform. Here’s what the BSFT press release said about the deal: “We see that a large percent of data consumed by today’s business is through cloud services, which is why BroadSoft has…
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Grandstream Announces SkySwitch Interoperability
BOSTON & LAKELAND, Fla.–(BUSINESS WIRE)– SkySwitch, the ultimate white label platform for hosted PBX resellers, and Grandstream Networks, Inc., connecting the world since 2002 with award-winning SIP unified communication solutions, today jointly announced the certification of Grandstream’s award-winning GXP2100 series line of IP phones with SkySwitch’s Web Centrex platform. This certification means that SkySwitch resellers…
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MyPillow Rests Easy with Davco and SkySwitch
National Campaign gets custom call center to maximize agent productivity Lakeland, FL, July 19 2016: When Mike Lindell, the founder and inventor of MyPillow, wanted to improve the return on investment for his company’s television advertisements, he went to SkySwitch reseller Davco Technologies with a vision about how his company’s inbound call center should work.…
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CCaaS Reseller Powers MyPillow’s Growth
SkySwitch Reseller, Davco Technologies Inc., is featured in a Customer Magazine case study about the solution it designed for online pillow powerhouse MyPillow. Davco used the SkySwitch CCaaS platform to create a unique solution that allowed MyPillow to handily exceed its goals. According to Mike Lindell, CEO of MyPillow, “[t]he system … is a game changer. Since…
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Using SD-WAN to Optimize VoIP with Bigleaf Networks
We are pleased to include Bigleaf Networks as a SkySwitch Ecosystem partner and to be included as a member of Bigleaf’s Cloud Assurance Program. Bigleaf’s solution is ideal for use at customer sites with two or more Internet connections. Bigleaf provides real-time failover and load-balancing with seamless mid-session re-routing based on ISP circuit quality. Although the public Internet is…
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Bigleaf Networks and SkySwitch Partner for VoIP Quality and Network Visibility
SkySwitch joins Bigleaf Cloud Assurance Program for deeper integration with Bigleaf real-time SD-WAN adaptation and monitoring PORTLAND, Ore. & LAKELAND, Fla. (October 11, 2016) — Bigleaf Networks, the Cloud-first SD-WAN service that optimizes Internet and Cloud performance by dynamically choosing the best connection and adapting QoS in real-time, today announced a partnership adding SkySwitch, a…
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Improvements in Yealink Interoperability are Coming
We are happy to be making progress in our ongoing interoperability tests with Yealink. By mid-October, we expect to have new firmware that will fix some of the outstanding issues that SkySwitch Resellers have experienced with Yealink phones. SkySwitch and Yealink Announce Solution Interoperability and Evaluation Program Relationship will allow SkySwitch Reseller Network…
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