Posts by skyswitch

We are happy to be making progress in our ongoing interoperability tests with Yealink.    By mid-October, we expect to have new firmware that will fix some of the outstanding issues that SkySwitch Resellers have experienced with Yealink phones.   SkySwitch and Yealink Announce Solution Interoperability and Evaluation Program Relationship will allow SkySwitch Reseller Network…

This blog series from Jon Arnold is great food for thought.  Every sales pitch for UC or hosted PBX to an SMB prospect should stress how the platform’s embedded  contact center features can improve not just productivity, but also customer satisfaction. Most small business owners do not think they have use for a Call Center. But any business…

I could not resist the urge to post this graphic analogue to using Asterisk servers for multi-tenant hosted PBX.

According to William Haskins, Sr. Analyst and Partner, Unified Communications at Wainhouse Research, a recent panel of 300 U.S.-based IT decision makers (ITDMs) who support businesses from 20 to 500 employees revealed that more than half are still running telephony services in-house.  The primary reason for maintaining these systems in-house was concern over security. Another notable finding…

The Philippine contingent of our growing Control Tower team moved into new digs this week. The move is long overdue and will allow us to expand operations – continue meeting the technical support needs of our resellers, and to offer additional services that take advantage of the exceptional talent pool available in this region. Our new office is…

SimpleWan recently announced that it has integrated the Ubiquiti UniFi Controller into its dashboard. This will be welcome news for anyone that has struggled to deploy mesh Wifi and VoIP QoS on the same LAN. Now control of both networks can now be centralized from the SimpleWan dashboard. We expect to have Unifi access points available for purchase in the…