SkySwitch Blog
Jon Arnold Talks about Voice Assistants in the Workplace
Our friend Jon Arnold of J Arnold & Associates held an interesting webinar discussing the key drivers of digital assistants – a term that he uses to include voice assistants (like Apple’s Siri and Amazon Alexa) and chatbots – used for business. He was kind enough to mention the SkySwitch Amazon Alexa skill as an…
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SkySwitch is Now Integrated with ReachUC Mobile and Desktop Apps
We are pleased to announce that SkySwitch is now integrated with ReachUC, a suite of advanced UC applications and tools. This integration is the our latest attempt to develop a viable soft-client replacement for the traditional SIP deskphone, and represents what we believe to be the cutting edge of what is possible with available technology. With ReachUC and…
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New Developments at SkySwitch
At SkySwitch, we are always improving the Reseller experience. Here are some of the things that we have been working on recently: New UC Endpoints – Our efforts to integrate the ReachUC endpoint solution into the SkySwitch platform is proceeding as planned, and is available to all SkySwitch resellers as a beta trial. Current features of…
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Mitel Plays Catch-up With The Acquisition of Toshiba Corporation’s Unified Communications Business
Way back in March we first heard about the demise of the Toshiba Telecommunications Systems Division and wrote a blog post about it. A Memorandum of Understanding between Mitel and Toshiba stating that Mitel would acquire certain assets, inventory and support obligations from Toshiba Corporation’s Unified Communications business was signed two months later. After another twoTmonth…
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The Zero Refresh Cycle – The Unique Differentiator of Hosted PBX For Which There Is No Defense
It’s no secret that premise-based telephone systems and PBXs are going away. Even so, old habits die hard and it can still be a challenge to get some corporate types and business owners to give up on their old phone systems and make the leap to a hosted solution. Up selling the zero refresh cycle…
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Makeup your mind Avaya – Hardware or Software
Back in January, Avaya filed for Chapter 11 bankruptcy. When asked why, their Corporate Treasure, John Sullivan explained that after examining their debt “we decided it was a critical next step in our transformation from a hardware company to a software and services company and the best path forward for our customers, partners and employees.”…
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The New Yealink Phones Are Here! The New Yealink Phones Are Here!
So maybe we’re not quite as excited as Navin Johnson was when he got his new phone book, but it’s pretty damn close. SkySwitch has received “advanced shipments” of the new Yealink T52S and T54S phones. These phones are not scheduled for official released by YeaLink until Q3 so Corey Stoker, SkySwitch Director of Support…
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BroadSoft Eats Its Own: The Death of the Channel?
BroadSoft just announce the commercial release of their Platform-as-a-Service (PaaS) product. They are now one more in a long line of hardware vendors that have turned on their channel by going into the very service business that their products enable. In short, BroadSoft is now in competition with the very customers that have purchased BroadSoft…
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T-Mobile Broke SIP on my iPhone with IPv6 Update
A funny thing happened after my T-Mobile iPhone recently upgraded to iOS 10.3.1 … my SIP client stopped working! It seems that the OS update came along with new carrier settings that assigned my device an IPv6 address. In my case, the carrier setting version is now T Mobile 28.3. After analyzing network captures from the switch…
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UCCaaS Goes Vertical
In a new report from the Frost & Sullivan Digital Transformation Team, they stated that leveraging workflow integration will present opportunities and challenges for players providing Unified Communications and Collaboration (UCC) services. For white label resellers of Hosted PBX and Unified Communications as a Service, this means you can create more opportunity by leveraging your…
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